Technical Support Network Security

PROFESSIONAL

SUMMARY

SKILLS

EDUCATION

CERTIFICATIONS

EXPERIENCE

DYMONE SCOTT 470-***-****

***********@**********.***

Atlanta, Ga 30328

Performance-driven IT Engineer skilled in developing and optimizing architectures for diverse computer systems. Meet user needs by correctly configuring servers and system hardware based on defined requirements and scalability needs—security- and cost- conscious with excellent attention to detail.

Microsoft Office Windows and Linux Active Directory Technical Support Software Troubleshooting Computer Hardware Network Security

compliance and regulations

CISSP Diploma: Cybersecurity

Gwinnett Technical College, Lawrenceville, GA, Jan 2025

• PC REPAIR AND NETWORK TECHNICIAN

• WISE LEVEL 1 & 2

IT Engineer

Pull-A-Part, Atlanta, Ga, Aug 2023 - Current

Successfully identified and addressed over 20 computer and printer issues weekly in a dynamic corporate office environment

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Implemented a new network security system using VPNs and Cisco PIX security system to connect both brick-and-mortar and remote employees

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• Imaged new workstations and troubleshoot network/hardware issues Technical Support: Aid end-users by troubleshooting and resolving technical issues related to hardware, software, and network problems

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Documentation: Maintain accurate records of support interactions, troubleshooting steps, and resolutions for future reference

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Robotics Technician

Amazon Robotics, Mt. Juliet, Tn, Jun 2022 - Jan 2023 Maintenance and Repair: Conducting routine maintenance, troubleshooting, and repairing robotic systems to ensure optimal performance and minimize downtime

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System Monitoring: Using monitoring tools to keep track of the health and status of robotic equipment, identifying and addressing potential issues proactively

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Documentation: Maintaining detailed records of maintenance activities, repairs, and system modifications, contributing to a comprehensive knowledge base

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WEBSITE, PORTFOLIO

AND PROFILES

Continuous Improvement: Identifying opportunities for efficiency improvements and actively participating in continuous improvement initiatives within the robotics and automation processes

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Repair Technician

Asurion, Hendersonville, Tn, Aug 2021 - Jan 2022

Maintained meticulous records of hardware malfunctions, categorizing issues by severity and frequency to facilitate data-driven decision-making by management

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Collaborated with team members to design and refine standardized procedures for addressing a wide range of computer hardware issues, ensuring timely and effective resolution

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Oversaw all aspects of in-house repair operations, adhering to Service Level Agreements (SLAs) to meet customer expectations and streamline workflow

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Proactively communicated with clients to provide status updates and ensure satisfaction throughout the repair process

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Spearheaded customer-facing activities, delivering personalized service to guests while efficiently handling transactions and promoting additional products and services to enhance their experience

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Consistently exceeded sales targets through effective communication and product knowledge

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Help Desk

Metro Action Commission, Nashville, TN, Oct 2019 - Jul 2021 Managed the processing of data, ensuring accuracy and completeness while also cleaning and organizing datasets to maintain data integrity

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Implemented and optimized new imaging protocols for Windows 8 machines, enhancing efficiency and standardization across the network

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Effectively addressed and resolved 10 or more technical and mission-critical inquiries daily from over 1500 users and 500 computers, ensuring minimal downtime and maximum productivity

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www.linkedin.com/in/dymone-scott-856523216/

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