Customer Service Fraud Analyst
Resume:
Fraud Analyst
**************@*****.***
Joplin, MO, 64801, USA
Work Experience
Romeanna Smith
Fraud Analyst
Alorica
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Title : Fraud Analyst
Responsibilities include: Assisting card members with resolving security alerts on credit cards, ordering replacement cards, reporting fraudulent credit card applications, approving applications during the fraud review process if applicable. Previous responsibilities as a Banking specialist:Assisting customers with their banking needs through chat services. Supporting fellow colleagues if they need assistance on their chats. Dec 2022 Present
Front Desk Coordinator/and Administrative Assistant Home Pro
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Responsibilities include : Greeting customers. Managing call flow. Scheduling estimates and reviews. Scheduling services appointments. Managing calendars for the CRMs, receiving payments. Inputting contractors invoices, ordering office supplies.
May 2018 Nov 2022
Business Care Specialist
AT&T
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Title - Business Care Specialist
Responsibilities include : Assist decision makers with cellular rate plans changes, payments and payment arrangements, invoice credit requests, technical troubleshooting, equipment orders and account maintenance. Have an intermediate knowledge of Word, Excel and outlook. Jan 2008 Jan 2018
Collector
AT&T
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Title - Collector
Responsibilities included : collecting on delinquent accounts from 5-29 days past due on auto loans, perform customer service duties on current accounts, assist supervisor with daily duties, organize group activities. Aug 2003 Jan 2008
Outbound Sales Representative
CST
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Title - Outbound Sales Representative
Responsibilities included : selling high speed internet service to existing Cablevision customers May 2003 Jul 2003
Inbound sales representative
Aegis
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Responsibilities include : Performing inbound sales for Century Warranty Services, customer service and cross sales for American Express, customer service for Cablevision and Western Union, Birch business to business outbound sales.
Mar 1999 May 2003
Core Skills
Education
Telephony, Typing, Ten Key, Data Entry, Facsimile, Computer Applications : Word, Excel, Access & Outlook, Quickbooks, Zoho, Marketsharp, Customer Service Satisfaction, Interpersonal, Relations & Assurance, Excellent Communication Skills, Easily Adapt to New, and Changing Environments, Personnel Training & Supervision, Analytical &, Problem Solving Skills, Able to Multi-Task & Focus on Details in Fast Paced Environments Joplin Senior High School
Diploma General Education
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