Help Desk System Engineer

JOHANN MASS

**** *** ** ******** **, *****

718-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS:

Bilingual English/Spanish, System engineer with over twenty years of related experience in infrastructure engineering, help desk, Virtualization, PC Technician, network Cable Installer, and web software development. NYS Driver License

EDUCATION:

New Horizons CLC, VMware Certification classes.

Lehman College NYC, Cisco accreditation classes (Towards CCNA Re-Certification). Universidad Del Norte Barranquilla Colombia, Bachelor in System engineering. Stack Pointer 2007, Degree Technician Data Bases Administrator Oracle 11g. EXPERIENCE:

Nonprofit solutions Network, Manhattan, NY June 2015 - Present System Engineer, Technician Lv3, IT Specialist

• Help Desk, on call and on site, resolving issues of the different users or sites across all our clients of the company

(around 100 different clients).

• Manage Windows Servers (Domain and Files servers), implementing policies of the domain for the users, PC and Devices, file access and security policies using best practices.

• Configuration and maintenance of various devices such as Windows servers, SAN, NAS, switches, routers, APs, PCs, tablets, phones, Mac devices, etc. around our clients using different technologies such as Cisco, Meraki, Unifi (Ubiquity), Fotinet, Dell, HP, Lenovo.

• Manage Connectwise and Labtech services (for remote access and monitoring of servers and PCs), centralized customer information tickets, and other remote support tools.

• Configuration and maintenance of virtual environments (installation of virtual server room solutions using virtualization technologies, VMware, Hyper-V, ProXMoX). Desktop solutions such as Parallel, VMware (Fusion, Workstation).

• Lead and manage IT projects related to network upgrades, migrations, security enhancements, and system implementation, such as the design and implementation of LANs (Small Data Centers) and the enhancement of current configurations, IP telephony systems, video conferencing systems, access control, and camera systems. CLINICA PORTOAZUL, Barranquilla, Colombia June 2013 - June 2014 Director of Systems and Infrastructure

• Maintain and verify the correct functioning of the computer systems of the clinic, which are: Data Center, edge equipment and mobile devices.

• Configuration and maintenance of networks (HP and CISCO switches).

• Implementation of Active Directory and policies for users of the company and management of network resources.

• Implementation ERP Clinic (Medicin).

• Oversight proper functioning of Signals center (BASS). At this location we had: CCTV, signs of critical clinical devices as oxygen pressures, alarms, control are lifts, temperature controls. SMD (SERVICIO DE MINERIA Y DRAGADOS S.A.), Barranquilla, Colombia March 2007 - June 2013 Infrastructure Engineer

• Web Application Development.

• Management and maintenance of equipment in the Data Center such as switches, SAN, routers, etc.

• Configuration and maintenance of networks (HP and CISCO switches).

• Implementation of policies and security systems such as firewall and areas of low vulnerability for servers and backups.

• Implementation of Active Directory and policies for users of the company and management of network resources.

• Implementation of ERP (Oracle EBS) for the enterprise.

• Implementation of cameras in the mining areas, LAN and WAN Networks.

• Oversight maintenance and replacement of network equipment. REFERENCES:

Furnished upon request.

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