Virtual Assistant Customer Service
Resume:
Masechaba Mokgohlowa
061******* *********@*****.*** 16 Thirlmere Lakeside,Modderfontein, 1609, South Africa
Summary
Highly organized and detail-oriented Virtual Assistant with an understanding of the core principles of virtual assistant work. I am seeking opportunities to build my experience, dedicated to continuous improvement, and eager to leverage my skills to become a valuable asset to your team.
Education
IU Online
Majoring: Digital Business
GPA: 3.0
Relevant Coursework:Business Communication and Customer Relationship Management (CRM)
Skills
Communication: Excellent written and verbal communication skills. Ability to actively listen, understand customer needs, and clearly convey information.
Customer Service: Focused on providing exceptional customer service. Adept at resolving inquiries, de-escalating situations, and exceeding customer expectations.
Problem-Solving: Strong analytical and problem-solving skills. Proactive approach to identifying solutions and implementing effective strategies.
Organization & Time Management: Highly organized and detail-oriented with excellent time management skills. Ability to prioritize tasks, meet deadlines, and maintain a clear and efficient workflow.
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Google Workspace, Asana, Trello, Zoom etc), email management, and various online collaboration tools.
Learning Agility: Quick learner with a strong desire to learn new skills and adapt to changing needs.
Experience
Freelance Virtual Assistant (July 2024- Present)
Provided administrative, technical, and creative support to a variety of clients remotely.
Managed client schedules, calendars, and travel arrangements for Xclients.
Drafted and responded to emails and communication on behalf of clients.
Researched and compiled information to complete assigned tasks per week.
Maintained a high level of organization and ensured timely delivery of projects.
Languages
Fluent in English
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