Customer Service Call Center

Angilla Crowell

Kansas City, MO 816-***-**** *********@*****.***

Professional Summary

Dedicated and customer-focused professional with a diverse background in call center,

customer service, and office administration. Highly skilled in multitasking, problem-solving, and

delivering exceptional service in fast-paced environments. Proficient in Microsoft Office Suite

and experienced in managing customer relationships, handling sensitive inquiries, and

maintaining a positive attitude while providing quality service.

Work Experience

Bartender

Delta Sky Club, Kansas City, MO

November 2022 – April 2024

• Greeted guests and offered beverages, ensuring a positive experience for club

members.

• Stocked supplies, prepared garnishes, and ensured smooth transitions between

shifts.

• Provided exceptional customer service, offering information about club rules and

mileage usage.

• Assisted in various roles within the club, contributing to a team-oriented

environment.

Retention Representative

Charter Communications, Overland Park, KS

February 2020 – July 2022

• Answered incoming calls to assist customers with product inquiries and

account-related questions.

• Documented call details and offered upsell packages, enhancing customer

satisfaction.

• Managed payment options, set up payment plans, and completed necessary

training within deadlines.

Call Center Representative

Centrinex, Lenexa, KS

April 2019 – January 2020

• Made outbound calls to potential customers, addressing inquiries about lending

services.

• Worked with current customers to find payment solutions and assisted with online

chat inquiries.

• Delivered exceptional customer service by promptly addressing concerns and

providing clear information.

Orthodontic Assistant

Dr. Loren H. Crist, D.D.S. Orthodontics, Kansas City, MO

June 2004 – November 2016

• Greeted patients, answered phones, and scheduled appointments for a busy

orthodontic office.

• Performed tasks such as taking X-rays, ordering supplies, and sterilizing

instruments.

• Took impressions for retainers and sent lab scripts, as well as conducted monthly

adjustments for patients.

Education

Penn Valley Community College

Relevant Coursework: Microsoft Office, Outlook, Word, Excel

Platte County R-3 High School

High School Diploma, Graduated in 2000

Skills

• Microsoft Office Suite (Word, Excel, Outlook)

• Typing speed: 50 WPM

• Phone etiquette

• Time management

• Problem-solving

• Multitasking

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