Customer Service Sales Associate

Brianna Probst

Organized racks and shelves to maintain store visual appeal, engage

customers, and promote specific merchandise.

Educated clients on current promotional offerings and products using persuasive tactics.

KEY SKILLS Customer Service & Engagement

Teamwork & Collaboration

Problem-Solving & Conflict

Resolution

Communication & Interpersonal

Skills

EDUCATION John Jay College of Criminal Justice Aug 2016-Aug 2020 Major in Criminology, Cum Laude

John Jay Honors Program Scholar

WORK

EXPERIENCE

Aug 2017-Jul 2018

Handled transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Assisted customer inquiries about sizing, accessories, and merchandise care.

Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Showcase Cinemas, College Point

Concession Salesperson

Aug 2018-Aug 2020

Increased customer satisfaction by providing personalized service and product recommendations.

Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.

Performed daily store opening and closing procedures. Loft, Bayside

Sales Associate

Steiner’s Pastry Shop, Port Washington Sept 2020 - Present Counter Salesperson

SUMMARY

Enthusiastic and customer-focused Sales Associate with 7 years of retail experience. Skilled in driving sales, delivering personalized shopping experiences, and building strong customer relationships. Proven ability to meet and exceed sales goals, handle transactions efficiently, and maintain an organized store environment. Adept at product merchandising, inventory management, and upselling techniques. Passionate about providing exceptional service and contributing to a team-oriented retail setting.

*************@***.*** 347-***-****

25-18 Union Street Apt 6E Flushing, NY 11354

Experience with Microsoft Office

Suite and Google Workspace

Cash Handling & POS Systems

Adaptability in Fast-Paced

Environments

Time Management & Multitasking

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