Customer Service Administrative Assistant

Dienaba Ba

Tel: +1-520-***-**-**

Email: ************@*****.***

PROFILE SUMMARY

●Excellent Management problem solving skills.

●Hold more than eight (x8) Professional Development Certifications.

●Strong hands-on experience in using Spreadsheets / Outlook / PowerPoint/Excel/Quickbooks.

●Applications: Oracle, Kronos, and WorkBrain

●Excellent Academic record

●Excellent communication, written and analytical skills.

●Excellent language skills (English / French / Fulani/ Wolof/ Hassania)

Education

2007-2008: Bachelor in Business Administration concentration in International Business, Colorado Technical University, Colorado Springs, CO

2006: Associate in Business Administration, Pima Community College, Tucson, AZ

2005: Social Services Certificate, Developmental Disability Rehab, Pima Community College

1995 - 1999: Masters in Economics, Faculty of Economics in Mauritania

1994 - 1995 : Bac D Diploma, Nouakchott, Mauritania

Professional Experiences

September 2023 – to February 2025: Senior Customer Service Representative-United Healthcare Hearing Department. Houston Texas. Represents the organization and function as key communicator for the organization’s providers (liaison between physicians, health plan, and IPA staffs). Educates and informs customers of organizations programs and services. Promotes company’s commitment to superior customer service. Proactively and reactively seeks appropriate solutions to potential and existing service issues. Training of newly hired staff.

Janvier 2021-April 2023: Administrative Assistant- PASS Project- European Union-Health Sector Support Program. Nouakchott, Mauritania

Performing data entries & documentation; Arranging staff meetings and scheduling appointments. Answering or transferring phone calls and taking messages for select staff members. Maintaining the office calendar. Writing memos, correspondence, spreadsheets.

June 2012 to 2018: Account Manager and Safety Screening-PICS Oil and Gas Companies

Houston, Texas.

Operating as the lead point of contact for any and all matters specific to my accounts.

Building and maintaining strong long-lasting relationships with my customers.

Overseeing customer account management including negotiating contracts and agreements to maximize profit. Managed more than 2500 contractors’ qualifications based in Canada as well in Europe. Was responsible for the French speaking countries.

June 2011 to November 2011: Help Desk and technical Support- RDI Marketing Services, Ohio Cincinnati

Troubleshooting wide range of inquiries regarding equipment functionality, solving technical repair issues, resolving billing discrepancies, submitting service requests, Warranty/Claim Resolution Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. Identify, research, and resolve customer issues using the computer system as well Applications such as Oracle, kronos, and Workbrain.

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June 2007-November 2010: Administrator Assistant-Pima Community College (P.C.C), Tucson, AZ

Performing data entry & documentation; answering the telephone, typing/word processing of documents; maintaining calendars and copying, faxing, greeting visitors, setting up files, tracking expenses. Responsible for forwarding calls, important messages or taking minutes at meeting. Distribute company’s incoming mail, help schedule appointments, make sure supplies are ordered and shelves are stock. Performs a variety of internet research functions and uses word processing, spread sheet and presentation software.

2005-2010: Behavioral Health Technician- Arizona Residential Care, Tucson, AZ

Managed Employees & supervised behavioral health service clients. Duties included but not limited to managing addiction to substances, implemented policies & procedures, communicating with parents and family members & also monitoring & reporting all behavioral deviations and issues. This exercise requires patience & solid negotiation skills. Management was very happy with my contribution and received AWARDS

Professional Affiliations: Colorado Technical University Alumni Group; Feed a Child; Lions Club International. Fulani Speaking Association in United States of America (New York);

Volonteering

2004-2023 : Volontaire with « l’Association Mauritanienne SOS Femmes Rurales (AMSFR) ». West Africa, Mauritania

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