Customer Service Associate
Resume:
Francisco Perez
Customer Service Associate
Phoenix, Az. 85051
*************@*****.***
PROFESSIONAL SUMMARY
PROFESSIONAL PHONE REPRESENTATIVE WITH OVER 12 YEARS OF EXPERIENCE PROVIDING EXCELLENT CUSTOMER SERVICE. PROVEN TRACK RECORD IN MULTITASKING AND PROBLEM-SOLVING WITH STRONG ABILITY TO PROVIDE EFFECTIVE CUSTOMER SOLUTIONS. BILINGUAL PROFICIENCY IN ENGLISH AND SPANISH.
PROFESSIONAL EXPERIENCE
Customer Service Associate/Phone Banker Wells Fargo Bank Phoenix, AZ December 2024 - February 2025
Utilized multiple banking systems and tools to research and resolve customer issues effectively. Maintained detailed documentation of all customer interactions in banking systems Conducted thorough follow-up on customer inquiries to ensure complete resolution Demonstrated expertise in problem-solving while maintaining high customer satisfaction standards Customer Service Associate Peckham Industries Phoenix, AZ January 2024 - June 2024
Resolved customer complaints within specified time limits to ensure customer satisfaction Identified customer needs to recommend appropriate products and services Mastered company software systems to effectively handle incoming inquiries Collaborated with team members to resolve complex customer issues Customer Service Agent Logisti-Care INC. Phoenix, AZ February 2018 - July 2022
Maintained and updated customer records and information Provided bilingual customer support in English and Spanish Investigated and resolved customer service issues efficiently Implemented service policies and procedures to ensure customer satisfaction Customer Service Associate GENERAL DYNAMICS IT Phoenix, AZ February 2010 - July 2010
Developed and maintained customer service policies and procedures Handled customer inquiries via telephone and email Managed dispute resolution and escalation processes SKILLS
Strong communication skills with excellent customer service demeanor Detail-oriented with superior written communication abilities Outstanding patience and calm under pressure
Adaptable and flexible in fast-paced environments
Bilingual: Fluent in English and Spanish
EDUCATION
Apollo College Phoenix, AZ Pharmacy Technician Certification November 1997 - April 1998 Rio Salado College Phoenix, AZ High School Diploma April 1998
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