Customer Service Business Analyst
Resume:
Sylvia Smith
***********@*****.*** 727-***-****
SUMMARY
Proficient in Python,C++, SQL database softwares.
Processed large datasets. Typing skill of 75 words per minute. 5+ years experience as a Customer Service Representative working in CRMs, & Medicare Managed Care. WORK EXPERIENCE
Willy’s Bloomingdale Pizza Tampa, FL (January 2025-Now) Hospitality Business Analyst
● Designing and maintaining inventory templates (e.g., tracking ingredients, par levels, supplier info).
● Coordinating prep lists, cleaning schedules, and shift checklists.
● Reporting performance metrics and operational issues to the CEO. Intuit TurboTax Remote, USA (March 2024 - January 2025) Working Solutions Customer Service Systems Manager
● Implementing or managing CRM platforms (like Zendesk, Salesforce Service Cloud).
● Developing automated workflows (ticket routing, escalation processes) on ServiceNow.
● Coordinating between IT and customer service departments with.
● Analyzing service data to identify pain points and apply tech solutions. AmaWaterways Calabasas, CA (October 2023 to February 2024) GreenField Partners Agency Data Analyst
● Generated Templates and Reports from aggregating financial metrics by region, product, and time period.
● Worked with Azure SQL (SeaWare) software to manage relational databases and manage data for itineraries.
● Used SQL queries to explore datasets and eliminate redundancy using normalization skillset.
● Practiced join tables and filtered extracted data from multiple sources in order to create reports in Excel and dashboards using Tableau for shareholders. Anthem BCBS Woodland Hills, CA (April 2021 to October 2022) Documentation Specialist
● Ensured data accuracy by utilizing Excel to identify and remove discrepancies.
● Compiled, sorted, and verified digital data against source documents navigated through SharePoint.
● Ensured the active data maintenance and upkeep for over 500 individual client accounts with Salesforce.
EDUCATION
Wharton High School Diploma 2012
Bachelor’s Degree in Computer Science Full Sail University 2026 CERTIFICATIONS:
iiBA Business Analysis Foundations
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