Network Engineer Customer Service

Haniyeh Yosefkhani

Network Engineer

Los Angeles, CA +1-818-***-**** ********@*****.***

Open to Remote Hybrid On-Site Relocation

Professional Summary

Proactive Network Engineer with 5+ years of hands-on experience deploying, configuring, and maintaining complex network infrastructures. Skilled in customer service, real-time troubleshooting, provisioning, and security. Thrive in fast-paced environments with high call volumes. Known for clear communication, strategic problem-solving, and continuous learning.

Work Experience

Network Engineer - Resideo (Remote) Jan 2025 - Present

* Designed, configured, and maintained LAN/WAN, routers, switches, firewalls, and wireless networks.

* Implemented network security: firewalls, VPNs, ACLs. Used Wireshark, SolarWinds, Domotz.

* Provided Tier 2/3 support and performed proactive troubleshooting. Associate Network Engineer - Snap One (Remote) Jul 2021 - Dec 2024

* Supported integrators via high-volume, time-sensitive calls.

* Resolved issues with Ruckus APs, switches, controllers, Sophos XG, and Fortinet firewalls.

* Provisioned devices, monitored sites via Helix and Domotz.

* Delivered exceptional customer service and real-time technical support. Network Engineer - Noavaranet, Tehran Sep 2017 - Sep 2020

* Configured Cisco routers/switches. Maintained DNS, DHCP, TCP/IP.

* Configured routing protocols: OSPF, EIGRP, BGP, Static, RIP. Education

B.S. in Computer Software Engineering - Dr. Shariaty Technical University, Tehran (2014-2019) Certifications

* CCNA (Cisco Certified Network Associate)

* CWNA (Certified Wireless Network Administrator)

Skills

* Fortinet & Sophos Firewall Administration

* Ruckus Wireless Infrastructure

* Provisioning & Monitoring (Helix, Domotz)

* High-Volume Tech Support & Client Handling

* Layer 2/3 Troubleshooting

* VPN, ACLs, Firewall Rules

* RF Design, Wi-Fi Optimization

Haniyeh Yosefkhani

Network Engineer

Los Angeles, CA +1-818-***-**** ********@*****.*** Open to Remote Hybrid On-Site Relocation

* Customer Service

* Clear Communication & Reporting

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