Customer Service Representative

SAMUEL MARFUL

P.O. BOX ***

Teshie Nungua Estates

Accra – Ghana

Mobile: 233********* Email: **************@*****.*** PERSONAL PROFILE

I am a friendly and outgoing Educator with a strong passion to educate people. My status and previous work experience have been in these areas and partially in customer service and I am currently looking to progress my career in a more challenging role. I have excellent communication skills which have enabled me to build a strong relationship with colleagues and stakeholders.

I have previously managed a number of projects to a successful outcome and I have the excellent ability to supervise, manage and motivate other team members. WORK HISTORY

Customer Service Representative 2008 – 2009 – SSNIT Internship

Handling customer complaints.

Keep records of customer interactions.

Processing orders and transactions.

Asking for customer’s feedback.

Answering customer’s questions.

Registering social security number.

Managing database records.

Administrative Assistant SSNIT (Social Security and National Income Trust) – Internship 2009-2010

Assisted with event planning including associated travel and logistical arrangements.

Ordered and distributed office supplies while adhering to a fixed office Budget.

Answered and quickly redirected up to 40 calls per day.

Helped distribute employee notices and post around the office.

Directed guests and routed deliveries and courier services.

Junior Customer Service Representative (National Health Insurance Scheme NHIS) 2010 – 2011 - National Service

Registered National Health Insurance attendants.

Ensured constant supply of logistics.

Supported management by performing tasks like data analysis and presentations.

Maintained business with current clients and also generate new business.

Research Assistant – 2012 – 2012 Domestic Violence Unit

Conducting research on domestic violence.

Interviewing people on the experiences of domestic violence.

Assisting victims of Domestic violence.

Educating people on prevention of domestic violence.

Educator – 2013 to date – Ghana Education Service –Accra Academy Senior High School

Taught students the concept of English.

Created engaging lesson plans.

Helped students develop important communication skills and habits useful in daily lives.

Worked with students to achieve and develop their work and achieve higher grades at the end of the assessment.

Supported SSCE students in preparing for their final exams.

Prepared teaching materials and set up audio visual equipment.

Tutored students individually and in small groups to reinforce learning. SKILLS

Excellent interpersonal skills demonstrated in the ability to effectively serve student and develop strong working relationship with staff.

Dealing with stressful situations in a professional manner. EDUCATION

BA Arts – 2006-2010 – University of Cape Coast-Ghana

Senior High School – 2000-2004 – SSCE – Labone Senior High School Accra-Ghana

Diploma in Education – 2016-2017 – University of Education, Winneba (Kumasi Campus)-Ghana

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