Customer Service Data Entry
Resume:
Alexis Cheeseboro
**** **** ****** **, *** F** Lakewood, WA 98498
*********@*****.***
PROFESSIONAL PROFILE
Customer service focused professional with management, tax preparation, and cashiering experience. Able to process payments and payroll, accurately record financial transactions, make bank deposits, and collect debts. Possess strong leadership skills with an ability to build trust and loyalty within the team dynamic.
Strong written, verbal, and interpersonal skills for effective communication and documentation.
Maintain accurate data to ensure details are not overlooked.
Effective problem solver, able to assess needs and identify solutions.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Accounting Software – QuickBooks.
Video Communication Platforms – Zoom, Google Meet, MS Teams, and Skype.
Microsoft Office Applications – Word, Excel, and PowerPoint; Type 35 WPM.
KEY QUALIFICATIONS
Accounts Receivable (A/R) Accounts Payable (A/P) Payment Posting Claims Processing Revenue Cycle Data Entry Medical Billing Reimbursement Cycle Bookkeeping Invoicing Reconciliation Payroll Accounting Payroll Taxes
Balance Sheets Medical Records Management Financial Statements / Reporting Financial Auditing General Ledger Medical Terminology EOBs (Explanation of Benefits) Government / Third Party Payers Medicare / Medicaid
Introduction to ICD–10 CPT HCPCS HIPAA Compliance Interpersonal Communications
EDUCATION
Ultimate Medical Academy
Associate of Science Degree – Healthcare Accounting, 2024
PROFESSIONAL EXPERIENCE
Maid Pro Tacoma – Tacoma, WA 05/2023 – Present
Office Manager
Supervise team members, create schedules, hire and train new employees, and delegate tasks.
Address issues in a professional manner and resolve staff and customer service problems.
Build relationships and stay attentive to employees by motivating them to succeed and improve.
Manage inbound and outbound calls, keep accurate and complete department records, process payroll, prepare bank deposits, take inventory, and ensure adherence to policies and procedures.
Intuit – Tacoma, WA 01/2024 – Present
Jackson Hewitt – Lakewood, WA 01/2023 – 04/2023
Tax Preparer / Customer Service (Seasonal)
Inform clients or employers on the tax preparation process.
Collect relevant financial records, including pay stubs and income statements.
Input data from financial records into tax return software and databases.
Use applicable federal, state, and local tax laws to determine deductions and how much each client will pay or earn on the return.
Provide technical support and troubleshoot issues as needed.
Arise – Lakewood, WA 08/2022 – 01/2023
Remote Customer Service Representative (Call Center)
Served as a direct point of contact and provided assistance to Home Depot customers.
Tracked orders, located products at different stores, troubleshot issues, and transferred customers to other departments as needed.
Worked as part of a team and interacted with diverse customers and co-workers.
Full Time Parent – Lakewood, WA 06/2020 – 08/2022
Homemaker
Provided encouragement, support, and access to activities that enable the development of skills.
Developed, managed, and maintained a budget effectively.
Coordinated and facilitated medical care, meals, and educational and social activities.
Logic Hospitality Staffing – Seattle, WA 10/2019 – 05/2020
Hospitality Associate
Helped tear down and build venues.
Performed check out and ensured customer orders were correct.
Completed duties with attention to detail, accuracy, follow-through, and courtesy.
Provided consistent, high standard services in a fast-paced, results-based environment.
ADDITIONAL EXPERIENCE
McDonalds – Lakewood, WA Crew Member / Customer Service 01/2016 – 05/2018
Publix – Columbia, SC Retail Cashier / Customer Service 03/2014 – 07/2016
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