Information Technology Systems Professional

Onyedikachi .E. Madu

Cell: 850-***-**** Email: ********@*****.**.**

Career Focus

Experienced information systems professional with diverse industry experience in financial services, education and government. Professional expertise includes business problem identification, definition and developing solutions to create re-engineering to achieve customer service level targets and maintain customer satisfaction globally.

Core Strengths

Enterprise wide solutions

Project management

Systems Engineering and Administration

Problem resolution

Hardware /Software/ OS problem determination

Professional Experience

Durham Rescue Mission 2017 – till date

Durham, North Carolina

Systems Administrator

Provide support to the company’s IT infrastructure via SAN and NAS protocols to achieve 99.5% uptime of application servers, VMware vSphere Virtual Machine and Docker Containers, card processing and ticketing system to achieve company’s defined quarterly and yearly financial goals.

Collaborate with Vendors and IT Infrastructure team to migrate from legacy PABX Analog conference solutions to a more business aligned video conferencing hardware platforms and telephone systems in line with the company's digital transformation goals. NetApp Inc. 2013 – 2017

Durham-Raleigh, North Carolina

Technical Support Engineer

Provided support for diagnosing, reproducing and fixing software and hardware issues for globally based customers and Fortune 100/500 enterprise locations.

Provided host configuration and troubleshooting of NAS (CIFS /NFS) Connectivity issues for Linux and windows server operating system, support for Cisco and VMware vSphere Flex pod solution and hyper scale cloud support for Amazon Web Services (AWS) to meet customer installation time line.

Four Point by Sheraton 2011 – 2013

Tallahassee, Florida

Storage Administrator

Provisioned and maintained NetApp storage solution for enterprise customers; gather customer requirement and provide right fit solution to meet customers need to achieve company’s business goals.

Monitored and maintained all NetApp infrastructures across all data center; document policies and procedures to support the operational storage environment and ongoing refinement of policies and procedures to meet customer’s business objectives.

Afrinvest LTD 2005 - 2010

Lagos, Nigeria

Systems Administrator

Conducted system monitoring and analysis, system performance and tuning; troubleshooting system hardware, software network and operating system management in-line with company’s information technology infrastructure goals.

Collaborate with Vendors to implemented application systems including server hardware, networking and operating systems as part of company’s IT consolidation strategy.

Summary of Certifications

ITIL V2 Foundation

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associates (CCNA)

NetApp Certified Data Management Administrator (NCDA) Education

University Of Nigeria Nsukka, Nigeria

Bachelor of Engineering, Mechanical

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