Business Development Customer Service

DONNA M. MATTHEWS

Phoenix, AZ • 206-***-**** • *************@*****.*** • LinkedIn

PROFESSIONAL SUMMARY

Visionary business executive with 20+ years of leadership experience in B2B operations, government contracting, and high-value sales. Proven track record as a founder and CEO of successful woman-owned companies in the traffic technology and legal services sectors. Known for strong vendor relationships, P&L leadership, and developing scalable service models that deliver measurable results.

CORE COMPETENCIES

Strategic Business Development

Government Contract Management

Sales Leadership & CRM (Salesforce)

P&L Oversight & Budgeting

Team Building & Operations

Vendor Negotiations

Loan Signing & Title Services

Microsoft Office Google Workspace Accounting Software

PROFESSIONAL EXPERIENCE

Owner

The Legal Guardian • Phoenix, AZ

January 2015 – Present

Developed and managed a successful loan signing and notary service supporting residential and commercial transactions.

Established long-term relationships with title companies to ensure consistent business pipeline.

Managed profit and loss responsibilities and overall business strategy.

Recognized as a top signing agent for multiple national loan signing services.

President & CEO

Phoenix Highway Products • Phoenix, AZ

1994 – 2013

Founded the first woman-owned, full-line traffic technology distribution company.

Oversaw all product line selection, vendor negotiations, and strategic partnerships.

Led go-to-market strategies and secured government and private-sector contracts.

Directed P&L, sales operations, and customer service for multimillion-dollar accounts.

President & CEO

Phoenix Highway Services • Phoenix, AZ

2000 – 2010

Launched and operated a traffic signal maintenance firm serving public sector clients.

Managed accounting, technician hiring, and contract fulfillment.

Developed new business opportunities through government relationships and technical solutioning.

EDUCATION

Grand Canyon University • Phoenix, AZ

MBA

University of Washington • Seattle, WA

Bachelor of Arts, History

Bachelor of Arts, Political Science

CERTIFICATIONS

Notary Public, Arizona • Renewal Date: June 2026

AWARDS

Dealer of the Year

Multiple Pound-for-Pound Sales Awards

Multi-Million Dollar Sales Awards

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