Customer Service Office Assistant

Bernisha Pickett

****************@*****.*** 229-***-**** Blakely, GA

SUMMARY

Dedicated professional seeking Customer Service role with 4 years of experience in communication and support roles. Proven ability to manage communication channels, answer inquiries, and enhance customer experiences in high-pressure environments. Skilled in organizing schedules, providing timely assistance, and maintaining efficient workflows to optimize customer satisfaction.

WORK EXPERIENCE

Early County Middle Schools Blakely, GA

Lunch Assistant Dec 2024 - Apr 2025

• Organized and cleaned food and beverage areas following meal services for students and staff.

• Collaborated with cafeteria staff to ensure efficient service and maintained a clean dining environment. Project Release of Colorado Denver, CO

Office Assistant Oct 2023 - Dec 2024

• Managed communication channels by answering phones and emails, ensuring timely and accurate responses.

• Organized and maintained office documentation through printing, copying, and filing tasks.

• Coordinated schedules and appointments for employees and caseworkers, optimizing workflow efficiency. G2 Secured Staff Denver, CO

Unarmed Security Guard Jan 2021 - Oct 2023

• Assisted wheelchair-bound customers through TSA security, ensuring a smooth and efficient process.

• Facilitated customer transport to gates and supported baggage claim activities to enhance the passenger experience.

• Conducted baggage scanning to uphold security protocols and maintain a safe environment for guests.

• Addressed customer inquiries, facilitating a welcoming and seamless experience.

• Monitored security cameras to ensure the safety and security of the premises.

• Verified identification and assisted students, maintaining a helpful and authoritative presence.

• Supported overall security operations, contributing to a safe and orderly environment. EDUCATION

James Benson Dudley High School

High School Diploma

Greensboro, North Carolina

SKILLS

Menu Planning • Meal Preparation • Type Letters • Send Emails • Answer the Phone • Take Messages • Print and Copy

• Mail Things Off • Create a Folder or a File • Taking Orders • Customer Service • Data Entry

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