Customer Service Call Center
Resume:
Misty Greene
Certified Flex trainer
With * years of banking call center servicing and 1 year of training new agents.
Fort Smith, AR 72908
************@*****.***
EXPERIENCE
Foundever, Fort Smith- Flex Trainer
March 2024-
Certified Flex Trainer- training new agents on bank products and how to help troubleshoot any issues with credit card.
Foundever, Fort Smith - SCA
May 2023-
Helping agents in chat and handling Supervisors calls.
Sykes, Fort Smith—Uscc Fraud CSR
May 2022-
Help customers with fraud on their credit cards, help customers with existing fraud claims, help new hires learn the job as an OJT Coach.
Sky Lake Medical Center, Klamath Falls— Phlebotomist
September 2020- March 2021
Blood draws, entered specimens into computer, lab paperwork, and blood pour offs.
Holiday Market, Klamath Falls — Baker
August 2018 - March 2020
Baked breads, pastries, and cookies. Ordered stock and shelved stock.
Asurion/IQOR, Klamath Falls —Case Manager
June 2015 - February 2017
Customer service and logged information into the computer.
Safeway/Haggens, Klamath Falls —Food Clerk
November 2011 - June 2015
Cashier, restocking shelves, customer service, and entering information into the computer.
EDUCATION
University of Phoenix, Phoenix, AZ — Associate of ARTS/Concentration in Healthcare Administration/Medical Records
2010 - 2011
Klamath Community College, Klamath Falls, OR — NHA Phlebotomy
April 2020 - August 2020
Received NHA certification August 3, 2020.
SKILLS
2 years managerial skills
Experienced bookkeeper.
Extensive computer skills
5 years office experience.
Fast learner
Excellent under pressure
AWARDS
CPR certified
CPT certified
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