Customer Service M A

Michelle J Morris

Santa Rosa, CA *****

Phone: 707-***-****

Email: *********@*****.***

Highly organized and meticulous professional with a proven ability to manage multiple priorities. Enthusiastic and dedicated to meeting team goals. Skills

Creative Solutions, Deductive Reasoning, Safe Work Practices, Point of Sale Expertise, Product Stocking and Storage, Schematic and Display Building, Forklift Safety and Operation, Exceptional Customer Service and Customer Satisfaction, Supervisory Experience

Work Experience

LUCKY STORES - SCAN/PRICING -CASHIER - PRODUCE – FLORAL 1991— 2024

• Use strong analytical and critical thinking skills to develop effective solutions for challenging situations.

• Utilize scan wand technology, scan entire store for correct pricing and signage. Create the necessary signage for the entire store with Vestcom program.

• Generate all product shelf tags using the CT2020.

• Train new employees to provide knowledge of proper produce handling and rotation procedures.

• Advise and assist customers on how to choose ripe produce and share knowledge of how best to utilize the products.

• Record sales and ratio information to enable tracking history and maintain accurate records.

• Build customer loyalty and retention by delivering excellent shopping experiences. Receive and unload new items upon delivery and check product for damage and order accuracy.

• Unpackage and merchandise new products in visually appealing and organized displays for optimal sales promotions.

• Recommend purchases to customers to increase store revenue.

• Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve the needs of our customers.

• Conduct inventory counts by adding each item in stock and document in system.

• Monitor self-checkout systems and provide help in resolving complex problems and handling cash with high accuracy.

• Learned duties for various positions and provided backup at key times and maintain current knowledge of store promotions and highlight sales to customers.

• Assist customers with selecting and creating floral arrangements while maintaining displays for freshness and appeal.

• Provide care advice for plants and flowers.

• Possess a good eye for design and strong customer service skills. ONATE HANDYMAN SERVICES – DEMOLITION ANGEL

APRIL 2021 - FEBRUARY 2022

• Operated demolition hammer, drills and Sawzall

• Gathered and disposed of worksite debris to remove safety hazards.

• Assembled and disassembled scaffolding and ladders

• Observed safety regulations on job site.

• Collected measurements and marked locations.

• Dug trenches to set-up forms to specified requirements for concrete pours.

• Prepared and cleaned surfaces to rebuilding purposes by removing damaged tiles, bricks, and mortar.

Education

Castro Valley High, Castro Valley, CA — Diploma

Awards

• President’s Award Recipient 2016

• Bob Piccinni Award for Exceptional Leadership and Outstanding Customer Service

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