Human Resources Customer Service

Shelby Nicole Gorman

Saint Louis, MO ● **********@*****.*** ● 636-***-****

EXPERIENCE

Reznor HVAC- Winghaven, MO February 2024- April 2025 Customer Service Rep

● Respond to customer needs, via phone, email, providing accurate information about products and services

● Placing customer orders and requests and tracking shipments, lead times, returns, credits, cancelling orders and placing next day orders as soon as possible for the representatives.

● Make sure that the customers are satisfied with their experience and work hard to exceed their expectations.

● Use strong verbal and written communication skills to be able to interact effectively with the representatives. Human Resource Staffing, St.Peters, MO August 2023– November 2023 Recruiter

● Coordinated and conducted interviews with candidates as well as authorizing candidates for hire into open requisitions

● Executed various hiring tasks ranging from cold calling, interviewing candidates, processing I9 forms & tax documentation, enrolling candidates into benefits packages, cataloging and performing background checks, Adobe Dream Weaver system

● Monitoring new hire performance on behalf of the employer while managing and continuing to improve customer relationships Cushman & Wakefield- Chesterfield, MO December 2022– April 2023 Transaction Coordinator

● Negotiated and signed over 70 Renewals for H&R Block clients while supporting the transactions team with any documentation required to be used during the transaction management process, including new leases, renewals, purchases, sales, subleases and options with H&R Block clients

● Developed and maintained landlord relationships across all national locations while providing exceptional customer service at all levels, internally and externally

● Tracked and reported upcoming lease expirations and other critical client dates on a weekly cadence

● Prepared negotiation summaries/RFP comparison matrixes through data collection, real estate market information and supporting brokers while leveraging market/demographic information and financial analysis for use on internal presentations and meetings

● Facilitated commission invoicing information into C&W revenue reporting system

● Reviewed and analyzed broker market surveys and deliverables prior to client delivery

● Executed administrative tasks efficiently to resolve conflicts and identify solutions to ensure a seamless process for the client Doran Fitness, O’Fallon, MO.

Sales Associate February 2018– Present

● Executed new membership agreements following sales conversion

● Greeted incoming and departing members with energy and enthusiasm.

● Performed professional telephone etiquette during incoming calls to the fitness center while providing appropriate service.

● Executed sales techniques with effective communication and interpersonal skills while engaging with potential new members.

● Provided efficient customer service to existing and new members.

● Basic understanding of sales principles and customer service practices. EDUCATION

Lindenwood University- St. Charles, MO January 2019-August 2022

● Bachelor of Fine Arts in Fashion Design and Technology Additional Skills, Training & Achievements

● Burnie U Human Resource test

● HR Ethics

● Payroll Basics

● HRPrep

● Knowledge of Microsoft applications including Word, PowerPoint, Excel, Outlook and Clo 3D, Adobe Dream Weaver

● Modeled in New York Fashion Week & Lindenwood University Fashion Show

● Completion of LU Fashion Design & Technology Internship

● Participated in MAGIC Fashion Trade Show

● Awarded Most Marketable Fashion Design Collection for the class of 2022 – Awarded to the Student with the highest average score in marketing and trends forecasting for Fashion Design Shelby Nicole Gorman

Saint Louis, MO ● **********@*****.*** ● 636-***-****

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