Customer Service Transportation Logistics

Phillip Pettie **** Highland Oak Ct. Greensboro, NC 27410 *********@*****.***

OBJECTIVE

A challenging position in transportation logistics enabling me to creatively utilize my acquired skills in management, compliance, and customer service.

SUMMARY

Licensed Customs Broker

Member of NAFTZ (National Association of Free Trade Zones)

Acquiring Certified Zone Specialist (CZS) designation

Certified NCBFAA Customs Specialist

Acquiring NCBFAA Certified Export Specialist designation

Extensive experience in transportation logistics.

Crisis management experience; successful management of multiple priorities and assignments.

An experienced team player, bringing enthusiasm and energy into group efforts.

Attended various compliance and business seminars.

Served in US Navy.

EXPERIENCE

FTZ Team Lead – Syngenta Crop Protection October 2023 – May 2025

Managed 2 FTZ Specilaists

Assisted Team members in resolving issues with Customs and the EPA

Updated stakeholders on legislation impacting FTZ’s,

Communicated risks to management, providing possible solutions

Monitored and reported duty savings and losses for FTZ sites

Provided FTZ compliance training to zone personnel and other stakeholders

Paid quarterly HMF fees

Jas Forwarding

Branch Compliance Specialist/ CHB Supervisor October 2018 – September 2022

Key player for branch compliance

Auditor and trainer for export AES transmissions

Auditor and trainer for import brokerage departmen

Lead team of Customs brokers.

Key contact on several key accounts

Go to person on Customs compliance issues.

Insured on time and accurate billing of clients.

Import Supervisor – DHL March 2006 – April 2017

Direct supervisor of 14 to 20 employees

Monitored and motivated the performance of Customs Operations Specialists

Directed and planned cross training of Entry Processors in conjunction with others, allowing a total team effort for this endeavor.

Administrate account management, insuring customer requirements are met

Problem resolution and escalations with internal and external customers

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EDUCATION AND TRAINING

Wesleyan College, Durham, NC

Bachelor of Science in Business Management

Graduated Magna Cum Laude GPA 3.76

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