Business Analyst Data

Nsidi Nkere

******@*****.*** • 281-***-**** • https://www.linkedin.com/in/dr-nsidi-nkere-1459ba64/

Professional Skills

Business Analyst GxP Strategic Planning Development Curriculum Management Business Impact Analysis Performance Analysis Complex Issue Resolution Business Process Analyst Academic Support Delivery Data Validation Project Planning Creation & Scheduling Process Analysis Solution Design Data Analyst ServiceNow Business Analyst Proactive Pharmaceutical Industry Student Behavior Management Educational Assistance Requirements Management Tableau Business Continuity Process Analytical Skills SecOps COBIT GRC Good Laboratory Practice (GLP) Strategic Thinking Approach Integration Continuous Improvement Identity Access Management Professional Relationship Building Focus on Quality Federal Business Analyst Training and Support Integration Asure DevOps SQL Testing and Quality Assurance Documentation SPM, ITSM, HRSD, ITAM, JIRA Applications AI Search UAT

Education and Credentials

Master of Art in English, specialization in Rhetoric National University, 2019

Doctor of Education in Educational Leadership Northcentral University, 2016

Master of Art in Behavioral Leadership and Management Amridge University, 2010

Bachelor of Art in Theater Art The University of Houston, 2008

Certificates

ITIL Foundation (ITIL V4) / IT Service Management

Scrum Master

ServiceNow System Administration Certificate

Professional Experience

Dexian (End Client Wells Fargo)

ServiceNow Business Analyst & Process Consultant (ITSM, HRSD, HAM/SAM) Sep. 2024 - Present

Supported HRSD implementation, including HR Catalog, Lifecycle events, Employee Service Center, Onboarding, Case, Knowledge Management, COE, and Performance Analytics.

Collaborated with business partners to evaluate requirements, plan projects, and support service delivery.

Led user acceptance testing cycles, documenting relevant test scenarios.

Utilized process mapping to visualize workflows and identify improvements.

Managed and optimized the acquisition, deployment, maintenance, and disposal of Software Assets.

Resolved discovery process issues, data mapping, Service Mapping, and CMDB accuracy.

Provided cost-effectiveness in ITAM by optimizing asset utilization by identifying underused or redundant assets to reduce unnecessary expenses.

Demonstrated Solution-Oriented Mindset with Proactive Problem-Solving focused on preventing issues rather than reacting to them.

Supported implementation of SPM Modules: Strategic Planning, Enterprise Agile, Project Portfolio Management.

Automated workflows integrating ServiceNow with Qualys for vulnerability detection and remediation.

Configured Document Storage and Lifecycle Management for secure employee document handling.

Managed Purchase Requisitions and Change Order submissions lifecycle in ServiceNow.

Designed SAM role descriptions for governance and license optimization.

Implemented AI strategies for IT Operations using NLP for IVR

Created and ran reports to measure HAM and SAM data points for internal and external clients.

IT Coalition Federal (End Client US Marshal)

Business Analyst & Project Manager (SPM, ITAM, ITSM, CMDB) 03/2023 – 05/2024

Captured business requirements for multiple dashboards and capital project phases.

Ensured platform alignment with business objectives and governance policies.

Designed SAM role descriptions for software asset optimization.

Utilized process mapping to improve workflows and resolve discovery, data mapping, and CMDB issues.

Supported development and implementation of HRSD, ITSM, and SPM Modules.

Managed SPM Applications, including financial, scrum, and innovation management.

Applied data analysis to support informed business decision making.

Created a visualization of key components of SAM, including license management, software inventory, compliance tracking, and cost optimization.

Created end-to-end workflows and experience process automation in a no-code environment.

Used Identity Access Management concepts including Privileged Access, Roles, and RBAC.

Managed data migration and updates within ServiceNow.

Executed business impact analysis for continuity planning

ICF International (End Client SBA)

Sr. ServiceNow Business Analyst & Process Consultant (HRSD, SPM, HAM/SAM) 2/22 to 9/2023

Built device configuration overviews using ServiceNow Process Mapping.

Analyzed business requirements, designed solutions, and implemented ServiceNow GRC modules.

Configured Document Storage and Lifecycle Management for employee documents.

Ensured Software Asset compliance with licensing agreements, reduced costs, and improved operational efficiency.

Optimized ServiceNow Discovery processes and ensured data integrity in ITAM and CMDB.

Developed performance reports and KPIs.

Provided Governance in ITAM to enhance Audit & Compliance Monitoring by conducting regular audits to verify asset usage, prevent overspending, and maintain accountability

Applied ITAM procedures for asset lifecycle management and compliance.

Implemented Access Management based on user roles and groups.

Led HRSD Implementation projects with comprehensive HR service delivery.

Developed AI strategies integrating NLP in IT operations.

Contributed to ITOM projects involving discovery, service mapping, and certificate management.

Performed business impact analysis to support continuity and recovery strategies.

United State Postal Service Houston, TX USA

Sr. ServiceNow Business Analyst & Project Manager (HRSD, ITAM, ITSM, CMDB) 4/2015 – 2/2022

Supported SPM Module implementations in Strategic Planning, Enterprise Agile, and Project Portfolio Management.

Designed and implemented ServiceNow integrations with third-party applications.

Ensured alignment of ServiceNow SPM functionalities with company objectives.

Applied demand management principles.

Approached Risk Management in ITAM with Asset Visibility & Tracking to maintain a real-time inventory of IT assets to prevent unauthorized usage and security vulnerabilities.

Designed SAM roles for software asset governance and license optimization.

Configured Document Storage and Lifecycle Management for secure document handling.

Configured and maintained Performance Analytics modules in ServiceNow.

Implemented HRSD projects including HR Catalog, Lifecycle events, Employee Service Center, Onboarding, Case, Knowledge Management, and Performance Analytics

OTHER EXPERIENCES

Houston Community College – Part-time Adjunct English Professor Houston, TX Aug 2017 – Present

Provide high level academic support to students by presenting research-based teaching and ensure students’ ongoing achievement.

Encourage student learning by creating curriculum plans and promoting class discussions and students’ participation. Oversaw the development, implementation, and monitoring of formula and entitlement grant plans and budgets.

United States Postal Service – Rural Carrer Associate Houston, TX 11/2013 to 4/2015

Sorted mail, loaded it into a vehicle, delivered mail along designated routes, and interacted with customers.

Trainer and Revenue Manager at AT&T - A World Class Telecommunication Industry (2006 – 2011)

Compiled and analyzed data to make competitive decisions regarding pricing and utilized Smith Travel research effectively

Conducted staff development sessions resulting in an increase of 24% in revenue.

Administrative Coordinator and Financial Auditor at Marriott - Hospitality Industry (1999 – 2006)

Data validation by defining data quality criteria, performed data profiling, applied data cleaning, implemented data quality rules, conducted data quality audits, and sought data quality feedback.

Provided on-going job-related educational training to employees that significantly reduced turnover, sabotage, and absenteeism by 33% overall and increased customers’ satisfaction, performed business planning, financial forecasting, and project management.

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