Security Officer Customer Service

Yassin Ise

Phone number: 253-***-****

Email:************@*****.***

Address: ***** ***** *** **, *********, WA 9804

Professional Summary

Highly disciplined and dedicated Security Officer with over 7-8 years of experience safeguarding personnel, property, and assets across various industries. Proven track record of maintaining high safety standards, reducing incidents through proactive patrols, and responding swiftly to emergency situations. Strong observation skills, excellent communication, and a commitment to continuous performance improvement. Key Skills

● Access control & surveillance

● Emergency response & incident management

● Conflict resolution

● Report writing & documentation

● Patrol procedures (mobile & foot)

● CCTV monitoring

● Customer service & public interaction

● Loss prevention

Professional Experience

Security Officer

Inter-con sound transit Security, Tukwila, WA

May 2023 – 2024

● Conducted routine patrols and perimeter checks, leading to a 30% reduction in unauthorized access incidents.

● Monitored 24-hour CCTV systems, quickly identifying and escalating suspicious activity.

● Responded to emergency situations, including fire alarms and medical calls, ensuring safety protocols were followed.

● Prepared detailed incident reports and collaborated with law enforcement when necessary.

● Trained 5 new officers on standard procedures and site-specific protocols. Security Guard

Securitas Security Services, seatac, WA

July 2019 – April 2022

● Maintained access control in a high-traffic commercial facility, processing up to 300 visitors daily.

● Recognized for outstanding attendance and performance, earning “Employee of the Month” three times.

● Played a key role in reducing theft by 40% through vigilant observation and rapid response.

● Provided excellent customer service while enforcing policies and maintaining a secure environment. Education

High School Diploma

Todd Beamer High School – 2018

Certifications

● Security Officer License (State of WASHINGTON)

● First Aid & CPR Certified

● Conflict De-escalation Training

References

Available upon request.

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