Data Entry Clerk

Michelle Mengya Wang

Peachtree Corners, US-GA, **092 770-***-**** ********.********@*****.*** LinkedIn

Senior IT Project Manager Profile

Strategic and results-driven Project Management professional with expertise in delivering high-visibility projects and driving regulatory compliance to meet critical deadlines.

Proven ability to oversee multimillion-dollar projects, including compliance initiatives like the FTC Negative Option Rule and the Safe Connections Act. Skilled in leading cross-functional teams across engineering, business, and marketing to ensure seamless project execution and timely delivery. Skilled in managing complex project lifecycles, adhering to budgets, and maintaining transparency with stakeholders to optimize performance. Demonstrated excellence in leading teams through change management processes and securing high-impact regulatory approvals. Consistently recognized for delivering innovative solutions, optimizing resources, and exceeding performance expectations within fast-paced, deadline-driven environments.

CORE PROFICIENCIES

Project Management & Delivery Program Management Project Planning Technology Delivery Risk Assessment & Mitigation User Stories Change Management Contract Management Government Contracts Vendor Relations Resource Allocation Budget Management Team Leadership & Development Stakeholder Engagement Agile & Waterfall Methodology

PROFESSIONAL EXPERIENCE

AT&T Inc., Atlanta, GA

Lead Technology Solutions Management, 2023 to 2025

Promoted through positions of increasing scope and responsibilities to play a key role in delivering government-mandated, high-visibility projects to avoid compliance penalties. Oversee projects through the entire lifecycle, ensuring timely progress. Report project status to business partners to maintain transparency. Manage budget adherence to prevent overspending. Lead cross-functional collaboration between business, engineering, and marketing teams to meet delivery goals.

Actively working towards securing compliance with the FTC Negative Option Rule by meeting the 5/14/2025 deadline, enabling customers to cancel services through the same channel used for purchase.

Purposefully working towards achieving regulatory compliance for the Safe Connections Act by 8/25/2025, enabling call and text record masking to safeguard domestic violence victims.

Delivered the FCC Mandate Broadband Facts on 4/10/24, meeting the required timeline set by the FCC’s final guidelines.

Successfully launched AT&T Phone – Advanced in a Controlled Introduction in Oklahoma on 5/23/23, paving the way for a steady stream of 20+ post-launch enhancements, including Voicemail and Online Features Management, due to the scale of the AT&T Phone – Advanced portfolio.

Senior Technology Solutions Manager, 2021 to 2023

Functioned as the primary contact for the Broadband Offers Tech Dev front door. Processed over 50 new business partner requests annually in QuickBase for evaluation. Coordinated Phase 1 meetings between clients and solution architects to develop the solution intent document. Conducted project estimation, budgeting, and forecasting to optimize resource distribution. Participated in introduce calls to obtain t-shirt sizing and guided requests through the OneList process.

Played a critical role in delivering two IVR routing projects by managing requirements from 30+ teams, creating user stories, providing business updates, and keeping the project within budget and release targets.

Earned two AT&T Connections Awards for delivering outstanding results and consistently exceeding performance expectations.

Effectively managed dual roles as Technology Solutions Manager and Business Analyst, streamlining collaboration, capturing and translating business requirements from 30+ application teams into user stories, and ensuring timely delivery within budget.

Professional Tech Business Analysis, 2016 to 2021

Served as product owner for the HBO Max Offers team. Led business requirement sessions with 50+ application teams and documented customer scenarios through user stories. Supported pre- and post-launch activities by addressing defects and unresolved issues. Captured requirements for new promotions in the Centralized Offers Repository (CORs) for legacy offers creation. Acted as the primary contact for new video consultations, collaborating with business partners and solution architects. Provided cost estimates using the cost estimation tool to assist clients with prioritization and roadmap planning.

Played a pivotal role in launching HBO Max, delivering AT&T’s first streaming platform and driving $5B+ in yearly revenue.

Improved team onboarding efficiency and knowledge sharing by developing the CTP Video Offers Playbook, detailing Phase 0 and Phase 1 project lifecycle steps for new team members.

Chief of Staff - Executive Director of Technology Development Marketing and Customer Experience, 2014 to 2016

Led the communication action team, overseeing project progress in the account management repository. Authored and published monthly blogs to share key insights with the TSM team via tSpace. Compiled and distributed the Release Highlights Report to leadership, summarizing deployed projects, business impacts, launch timelines, and cost savings.

Strengthened team capabilities by leading training sessions on account management repository and project dashboard functions.

Facilitated key Leadership meetings, including VP Portfolio Reviews, Annual Planning Sessions, and All-Team Town Halls, ensuring alignment across teams and executive leadership.

Previous role in AT&T: Senior Specialist Account Manager.

EDUCATION & CREDENTIALS

Master of Business Administration, Georgia State University, Atlanta, GA

Bachelor of Science Industrial and Systems Engineering, Georgia Institute of Technology, Atlanta, GA

TECHNICAL SKILLS

SharePoint, JiraAlign, Planview, QuickBase

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