Risk Management It Operations

Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 1 of 8

Experienced IT professional with over 15 years of expertise in managing people, infrastructure, cybersecurity & risk management, MSSQL Database, and vendors. Demonstrated proficiency in application development and a track record of successfully introducing new technologies, methodologies, and approaches to drive business innovation. Extensive knowledge in ERP implementation, mainframe, PC-based, client-server, and web-based architecture. A business- oriented leader dedicated to maximizing and optimizing an organization's IT investment. Summary of Experience

• Extensive Technology Leadership, Projects, and Infrastructure Management: With over 15+ years of experience, I have consistently influenced and enhanced the performance, growth, and profitability of diverse organizations. My expertise spans various facets of technology leadership, project management, and infrastructure management.

• Team Development and Management: I have a proven track record of developing and managing highly skilled IT teams to support seamless IT operations. This involves setting direction, establishing goals and expectations, providing training, and conducting performance evaluations.

• Strategic IT Infrastructure Planning: expertise in architecting high availability data center and secure IT infrastructures. This includes the strategic planning, development, and implementation of redundant data centers, secure networks, and comprehensive disaster recovery strategies designed to ensure business continuity.

• Artificial Intelligence & Technology Leadership: I have successfully led teams to implement AI solutions that streamline operations, enhance business processes, and improve decision-making while driving innovation. My expertise includes deploying machine learning models, natural language processing (NLP) systems, and automation tools to increase efficiency, reduce costs, and save time. I specialize in integrating AI technologies into existing IT infrastructures, ensuring scalability, security, and alignment with organizational objectives. Passionate about leveraging AI, I am committed to driving digital transformation and delivering measurable, impactful results.

• Efficient IT Service Delivery: Ensuring uninterrupted IT service delivery by building and maintaining redundant datacenters in multiple locations. I closely monitor system performance, identify areas of concern, and implement strategic solutions promptly.

• Compliance and Security: I conduct thorough audits of networks, business systems, network security, and data storage backups to ensure compliance with company policies and industry standards. I take proactive measures to safeguard organizational data and assets.

• Comprehensive IT Operations Oversight: My responsibilities encompass the oversight of all IT operations, including staffing and infrastructure management. I maintain and optimize technological systems while closely monitoring costs and productivity.

• Problem Solving and Communication: Known for my problem-solving skills and effective communication, I am a valuable asset in various business environments.

• Enterprise Project Management: I consistently achieve success in managing enterprise- wide projects throughout their lifecycle. This includes analyzing client requirements, identifying optimal approaches, and cultivating strong client relationships with executives.

• Risk Management and Strategic Planning: I identify key engagement and solution risks and formulate effective mitigation strategies. My work is guided by a keen understanding Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 2 of 8

of the company's long-term strategy, ensuring that designs support evolving industry demands.

• Architectural Expertise: I recommend and implement architectural approaches that prioritize long-term maintainability, extensibility, and interoperability of enterprise applications.

• Database Expertise: With fifteen years of T-SQL experience, I specialize in designing and supporting Microsoft SQL Server environments, including crafting stored procedures, triggers, queries, and performance tuning.

• Database Administration: I have experience in administering high-transaction, high- availability large database systems.

• Risk Management and Compliance: I have a strong background in developing and implementing risk management protocols to safeguard organizational data and network assets. I have conducted numerous risk assessments and IT audits in compliance with regulations such as NIST 800-171, ITAR, HIPAA, and ISO standards. Additionally, I have experience in managing cybersecurity controls.

• Vendor and Contract Management: I possess negotiation skills in dealing with vendors, including Microsoft, Oracle, Symantec, VMware, Evault, and software licenses and contracts.

• Software Development Leadership: With over 15+ years in the technology industry, I have extensive experience in enterprise software development, including designing, developing, and delivering on-premises and cloud computing, as well as SaaS/PaaS software products.

This comprehensive background demonstrates my ability to excel in technology leadership, project management, infrastructure management, and compliance within dynamic and diverse organizational settings.

Experience

Manven,

Independent Information Technology Consultant

Irvine, CA. May 22, 2023 – Present,

Currently engaged in two distinct projects:

• Ensured IT services complied with ITAR and NIST regulations.

• Conduct comprehensive evaluations of network infrastructures.

• Assess the effectiveness of data protection measures, including encryption practices, Multi-Factor Authentication (MFA) implementation, Endpoint Security, patching systems, access controls, and data backup procedures.

• Ensure robust safeguarding of sensitive data, both in storage and during transmission.

• Develop and deliver cybersecurity awareness training to employees.

• Evaluate and enhance incident response plans and procedures, testing their efficacy through simulated cyber-attacks to assess the organization's detection, response, and recovery capabilities.

Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 3 of 8

DAZPAK Flexible Packaging

Information Technology Director (Corporate),

August 2021 – May 2023, City of industry, California, United States. DAZPAK, a leader in flexible packaging, oversees a group of five paper converting companies in seven locations across California and other states. Key Responsibilities:

• Implementing Acquisitions Integration and applications & Network consolidation for the group: Create and perform the Integration documentation plan for the acquisitions and implement the plan within timely stages.

• Developing and implementing risk management protocols: Installing, Monitoring, and Managing the cybersecurity systems policies for Threat Vulnerability Management and Remediation to ensure the security of organizational data and network assets in multiple locations. As required, responding to information security incidents.

• Set and lead strategy for IT infrastructure, including (Servers, computing, firewall, security, and disaster recovery) and software applications capabilities for current and future organizational needs.

• Management of the DazPak entire Network topology, including designing and implementing policies for its Firewall and VLANs

(segmentation) and subnets as required.

• Implementing Microsoft 365: Administering and managing Microsoft 365 and Windows Systems administration, including but not limited to OneDrive, Microsoft Exchange, Teams, SharePoint, Office Suite, Difference Plan 1 & Plan 2 security.

• Lead the evaluation of new technology and develop High-level roadmaps by providing technical and strategic direction.

• Develop and implement policies related to network security, disaster recovery, and IT infrastructure.

• Maintenance of the legacy ERP software system in the transiently period, pulling data to Microsoft SQL database, building and creating automated data query to the financial department.

• buying delivering, installing, and/or assisting personnel in the installation of personal computers, software, and peripheral components such as monitors, keyboards, printers, disk drivers, switches, hubs, IP Phones, and cabling.

• Responding to inquiries concerning operating systems and diagnosing system hardware, software, and operator problems; installing, maintaining, and upgrading operating systems and software packages across disparate platforms.

• Manage good relationships with suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 4 of 8

• Develop and maintain a cyber security program, ensuring proactive measures are in place inclusive of hardware/software hardening, policies, and procedures, training.

• Ensure scalability, uptime and performance of key IT and business systems to support business operations as well as continuous growth.

• Responsible for the execution of all technology projects in a Project Management Role.

Express Manufacture Inc.

Senior Information Technology Manager,

March 2018 - October 2020

3519 W. Warner Street, Santa Ana, CA

Responsibilities:

• Oversaw daily IT operations, including planning, monitoring, and appraising job results.

• Provided coaching, counseling, and disciplinary actions for employees.

• Initiated, coordinated, and enforced systems, policies, and procedures. Hardware & Networking:

• Restructured the EMI network and upgraded servers, computers, and switches to current technology.

• Maintained IT infrastructure security, including server and data storage backups, data recovery, data integrity, and performance monitoring.

• Ensured IT services complied with ITAR and NIST regulations.

• Developed and managed a business plan for the IT department.

• Led and supported teams to deliver high-quality service and support. Software:

• Maintained and troubleshot ManEx ERP (Microsoft SQL Server Backend) issues.

• Designed, developed, and implemented new applications within the ManEx database, including:

o Document Archiving Systems

o Testing, Troubleshooting, and Re-Work Systems (TTR) o Certificate of Compliance Systems

o Process Deviation Systems

o Serialization Generator Systems

o Check & Balance Systems

o Floor Tracking Systems

o Process Traceability Systems

o 15 additional application systems

• Maintained and resolved issues with Fuji software.

• Upsized databases to newer versions and migrated data to SQL. Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 5 of 8

Databases:

• Implemented and upgraded to Microsoft SQL lates version, utilizing the Always-On- Availability (AHA) groups feature for disaster recovery.

• Established and maintained database security, data backup, data recovery, data integrity, and performance monitoring standards.

Jordan Business Machines (JBM),

General Manager and Software Development Manager,

Amman, Jordan.

As the General Manager and Founder of Jordan Business Machines (JBM), I led a team of over 80 professionals to deliver comprehensive ERP solutions and IT services to a diverse clientele in Jordan and the Gulf states.

Key Accomplishments:

• Developed and implemented JBM ERP: A suite of 43 modules on a Microsoft SQL Server backend, serving over 4,500 clients.

• Led technical support: Oversaw installation, customization, and ongoing support for JBM ERP clients.

• Drove product innovation: Managed a team of developers to create tailored ERP solutions and other software products.

• Managed IT infrastructure: Implemented and maintained robust IT systems for both JBM and clients, ensuring security and reliability.

• Ensured customer satisfaction: Built strong relationships with clients and fostered a culture of customer-centricity within the company.

• Built a high-performing team: Recruited, trained, and mentored a talented workforce, fostering a collaborative and innovative environment. Key Responsibilities:

• Product Development: Led the design, development, and implementation of JBM ERP and other software solutions.

• Technical Support: Provided expert guidance to clients on installation, customization, and optimization of JBM ERP.

• Team Management: Oversaw a team of programmers, implementers, and salespeople, ensuring high-quality service delivery.

• IT Infrastructure: Managed servers, networks, and security systems, ensuring optimal performance and data protection.

• Customer Relations: Collaborated with account managers to nurture client relationships and drive business growth.

• Financial Management: Oversaw budgeting and financial performance for the company. Technical Expertise:

Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 6 of 8

• ERP Development: Extensive experience in designing and implementing comprehensive ERP solutions.

• Microsoft SQL Server: Deep understanding of Microsoft SQL Server as a backend database for business applications.

• IT Infrastructure: Expertise in managing servers, networks, and security systems.

• Cloud Technologies: Experience with cloud-native applications and platforms like AWS, Azure, and GCP.

• Software Development: Proficiency in various programming languages and development methodologies.

Systems Designed and Developed:

• JBM ERP: A comprehensive suite of modules for accounting, inventory, manufacturing, CRM, and more.

• Medical Insurance System

• Point of Sale System

• Numerous other custom software solutions

Education & Certification’s

Degree: Bachelor of Computer Science

Yarmouk University

Irbid – Jordan

Certifications

Certified Information System Security Professional (CISSP) Microsoft Certified Professional (MCP)

Microsoft SQL Certified Professional (MSCP)

Certified Secure Software Lifecycle Professional

AWS Certified Solutions Architect

AWS Certified Solutions Architect - Associate (SAA-C02): 8 Databases Red Hat Certified System Administrator (EX200) Cert Prep: 1 Deploy, Configure, and Manage

Other Self Education

Securing Software as a Service (SaaS)

SAP ERP Essential Training

Learning Microsoft Dynamics 365: The Basics

Microsoft Dynamics 365 and the Power Platform

Microsoft Azure Fundamentals (AZ-900) Cert Prep: 2 Azure Architecture and Services by Microsoft Press

Salesforce (CRM) Administrator Cert Prep: 1 Introduction to Administrator Certification and Setup

Salesforce (CRM) Administrator Cert Prep: 2 Security and Data Model Salesforce (CRM) Administrator Cert Prep: 3 Sales, Marketing and Service Applications Learning Salesforce.com (CRM) Development

Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 7 of 8

Learning Microsoft Dynamics 365: The Basics

AWS Certified Solutions Architect - Associate (SAA-C02): 4 Compute Services Implementing the NIST Risk Management Framework

Microsoft Cybersecurity Stack: Advanced Identity and Endpoint Protection Microsoft Cybersecurity Stack: Identity and Endpoint Protection Basics Microsoft Azure: Networking Concepts

Microsoft Azure: Active Directory

Microsoft 365 Essential Training for Administrators Advanced Microsoft Power BI

SQL Server: Security for Developers

Designing Highly Scalable and Highly Available SQL Databases Skills

Technical Skills:

• Project Management • Quality Assurance

• Cybersecurity • Strategic Planning

• Forecasting • Vendor Management

Interpersonal Skills:

• Communication • Leadership

• Management • Customer Service

• Teamwork • Conflict Management

Cognitive Skills:

• Attention to Detail • Problem Solving

• Organized • Patience

• Decision Making • Time Management

• Analytical Skills • Creativity

• Critical Thinking • Continuous Improvement

Software & Hardware Skills:

Software Skills

Microsoft SQL 2005, 2008, 2012, 2014, 2017, 2019 with HA includes (SSMS, SSDT, DTA and SSIS) Microsoft Visual studio .net 2013/ 2015/ 2019 (ASP, MVC and C#) Microsoft Visual FoxPro 3,4,5,6,7,8,9

Websites Using Python, ruby, JS, CSS, PHP

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Esam (Sam) Sa’d

Mobil: 714-***-**** Email: *************@*****.*** LinkedIn:linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, CA 92708 Page 8 of 8

Microsoft (Office) 365/ 2016/ 2010

SAP Crystal Reports Designer Stimulsoft Reports Designer Microsoft Exchange

Virtualization

Hardware & OS Skills

Microsoft Windows Server 2003/2008/2012/2016/2019/2022, Hyper-V Microsoft Windows OS 7,8,10,11,12

Network: TCP/IP, NFS, HTTP, SSL, FTP, NTP, SMTP, POP, IP/AVPN, VPN, MPLS, IMAP, SSH, Kerberos 5, IPsec, DHCP, and DNS. Riverbed WAN accelerator (SD-WAN), Cisco Meraki (Firewall, Switches, VPN & Access point), WatchGuard, SonicWALL & Symantec Gateway Security appliances

Linux OS (Ubuntu, Red Hat)

Active directory, Domain Controller, DHCP

Mac OS

Hobbies

• Reading: Whether it's new technology or novels (non-fiction) to expand my knowledge.

• Sports and Fitness: Engage in long jogging/walking, swimming, and cycling to keep me fit and relieve stress.

• Traveling.

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