Customer Service representative /Accountant
Resume:
ABOUT ME
Seasoned Accountant and
Customer Service Professional
eager to contribute extensive
finance, problem-solving, and
customer engagement expertise to
a dynamic team. Proven track
record in accurate financial
management, effective
multitasking, and fostering
customer relations. Keen to
leverage my skills and pursue
growth in a challenging new role.
SKILLS
COMPREHENSIVE FINANCIAL
ACCOUNTING KNOWLEDGE
PROFICIENT IN ACCOUNTS PAYABLE
AND RECEIVABLE PROCESSES AND
PROCEDURES
STRONG PROBLEM-SOLVING AND
ANALYTICAL SKILLS
EXCELLENT MULTITASKING AND
ORGANIZATIONAL ABILITIES
PROFICIENT IN FINANCIAL REPORTING
AND MANAGEMENT INFORMATION
SYSTEMS
EXCEPTIONAL CUSTOMER SERVICE
AND COMMUNICATION SKILL
EXPERIENCE IN HOSPITALITY AND
GUEST RELATIONS
SKILLED IN SCHEDULING AND
MANAGING APPOINTMENTS
PROFICIENT IN HANDLING EMAIL
COMMUNICATIONS AND
RESERVATIONS
WELLNESS COACHING
STRENGTH TRAINING
HEALTH PROMOTION
WORK EXPERIENCE
Lagos Nigeria
2025 - 2025 • Prepared detailed reports that informed key business decisions
• Delivered exceptional customer service, enhancing client satisfaction scores
• Monitored account performance, identifying growth opportunities for clients.
• Prepare and processed payroll
• Reconciled bank accounts on a regular basis.
• Managed vendor relationships by ensuring timely payment and resolving disputes.
Accra Ghana
May 2022 - Jan 2025
• Managed day-to-day financial transactions.
• Provided excellent customer service at all times while interacting with customers in a friendly manner.
• Capable of handling detail-oriented work in methodical and organised fashion.
• Maintained up-to-date records of all financial transactions in accordance with company standards.
• Cross-trained other staff members in operating the point-of- sale system.
• Managed financial transactions to ensure accuracy and efficiency.
• Handled significant cash responsibly, ensuring precise financial management.
• Managed daily financials
• Excelled in customer service
Accra Ghana
Jan 2022 - Jan 2025
• Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
• Developed customized workout plans tailored to clients' needs, goals, and physical capabilities.
• Assisted in the development of new fitness classes and programs for members at the facility.
• Monitored client progress and provided feedback to ensure desired results were achieved.
• Provided nutritional advice to clients based on their individual health goals.
NARS LTD Accountant Assistant
SANDBOX BEACH
CLUB
Accountant
FITNESS 1GH
Fitness Coach
GENEVIEVE
BLESSING
OZOMARO
ACCOUNTANT
Lagos, Lagos, Nigeria
*********@*****.***
FLEXIBILITY
COMPUTER LITERACY
CRITICAL THINKING
CUSTOMER SERVICE
ADAPTABILITY
TIME MANAGEMENT
LANGUAGE
ENGLISH
PERSONAL DETAILS
Nationality
Nigerian
Marital status
Single
• Demonstrated exercises with proper form and technique for a variety of skill levels during classes.
Accra Ghana
Nov 2018 - Dec 2021
• Greeted and assisted guests with check-in and check-out procedures.
• Answered phone calls and addressed customer inquiries and reservations.
• Managed guest bookings and coordinated with housekeeping and maintenance staff.
• Handled customer complaints and ensured a high level of customer satisfaction.
• Sent and received emails to communicate with clients and staff.
• Attended to day-to-day tasks to ensure smooth hotel operations.
• Scheduled meetings and appointments for management.
• Made reservations and provided clients with the best advice for their stay.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Verified visitors' identification cards before allowing access to the building.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Enhanced guest experience from check-in to departure
• Resolved complaints, achieved high customer satisfaction
• Coordinated communication, managed admin tasks efficiently Accra Ghana
Jan 2016 - Sep 2018 • Streamlined workflow through effective task prioritization, enhancing travel planning for flights, accommodations, and ground transportation.
• Optimized daily time management to support executive productivity.
• Coordinated scheduling of meetings and appointments, ensuring meticulous calendar management.
• Managed communication channels, promptly responding to phone calls and emails, and accurately recording messages. EDUCATION
Online
2024
Online
2023
FIESTA ROYALE
HOTEL
Customer service representative
PLASTOFER LTD Administrative Assistant
ALISON
EMPOWERMENT
E certificate
OXFORD MODE
2015
E- certificate
HOUDEGBE NORTH
AMERICAN
UNIVERSITY
BSc Accounting
EBENEZER NOBLE
COMPREHENSIVE
COLLEGE
High School Diploma
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