Peer Support Customer Service

Chelsea McGinnis

Fort Worth, TX ***** • 817-***-**** • *******.**********@*****.***

PROFESSIONAL SUMMARY

Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Advanced understanding of customer needs with diligent attention to detail, resulting in superior customer service and high levels of client satisfaction. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed.

CORE QUALIFICATIONS

Well-organized, dependable, hardworking, reliable, energetic, and punctual.

Extensive knowledge of Microsoft Office Suite and Photoshop

Client/Vendor Relations

Dedicated team player

Efficient and proficient in clerical tasks: data entry, filing, copying, and faxing.

Adaptable to high-pressure and fast-paced environments and meet deadlines; able to quickly learn new tasks, concepts, and processes.

Analytical problem solver

EXPERIENCE

Recovery Resource Council September 2020 to Current Fort Worth, TX

RSPS, MHPS, CFP, JI-RPS

Employee of the Year 2021

Provide direct services, which include internet coaching, telehealth, transport companion, and home visits.

Facilitate virtual education and peer support groups every week.

Organize Social Activities, Health and Wellness, and Community-Wide Events.

Promote different pathways to recovery and address SUD issues and concerns with clients.

Responsible for meeting the RSS Program grant measures and upholding the statement of work.

MHMR of Tarrant County July 2019 to June 2020 Fort Worth, TX

RSPS

Responsible for providing peer support services to MHMRTC consumers in compliance with TDSHS/TIMA requirements.

Recovery and Wellness Support- includes information on and support assistance planning for recovery.

Mentored and served as a role model, assistance in finding needed community resources and services.

Advocacy, assistance in crises, and ensuring an individual's rights are respected.

Effectively facilitated a variety of affiliation and self-help groups using strategies targeting common issues of peers and others.

Premium Wireless September 2018 to September 2020 Fort Worth, TX

Wireless Activation Specialist

Demonstrated current product and data plan knowledge for post-paid and pre-paid carriers.

Obtained operator codes for over seven different Wal-Mart locations and performed all Wal-Mart electronic associate duties.

Initiated and completed installment agreements through WARP system for Verizon, Sprint, and AT&T.

Gained Top sales associate in the district award.

Trigon Solutions, Inc. May 2008 to September 2018 Dallas, TX

Business Coordination Manager

Managed and organized the sale-to-appointment responsibilities in the company.

Trained and interviewed applicants for call center positions.

Trained appointment setter employees.

Oversaw employee hours and provided schedule management.

Handled disciplinary protocol and payroll for employees.

Coordinated appointment information for the company owner.

EDUCATION / PROFESSIONAL DEVELOPMENT

University of North Texas Denton TX 2008-2011 Rehabilitation Studies

Mountain View College Dallas, TX 2002-2005 Business Administration

Midwestern State Wichita Falls, TX 2000-2001 Basic Academic Studies

TBAP CERTIFICATIONS

Mental Health Peer Support - Number: 1987-1223 Expiration Date: 12/08/2025

Certified Family Partner - Number: 1114-0423 Expiration Date: 04/17/2025

Recovery Support Peer Support - Number: 2142020 Expiration Date: 06/30/2026

Re-Entry Peer Support - Number: 1037-0724 Expiration Date: 07/25/2026

References Furnished Upon Request

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