Customer Service Representative

Hope Carey

she/her/hers

Easley SC 864-***-**** **********@*****.***

EDUCATION

Ashford University

Bachelor of Arts, journalism and communication May 2021 SKILLS

● Technical Skills: Typing speed of 60 WPM, Microsoft Office and Google Docs Editors Suites

● Interpersonal Skills: Teamwork and Collaboration, Adaptability, Persistence RELEVANT EXPERIENCE

Property Consultant: Anyone Home 2020 - 2025

● Represent property management companies during inbound calls from each company's customers

● Consistently exceeds quality control metrics related to service quality and customer engagement

● Provide company-specific pricing and availability for the relevant property.

● Complete maintenance troubleshooting, create maintenance tickets, and provide general customer service.

Customer Service Representative: Verizon Wireless 2006-2013

● Taking inbound calls, making outbound follow-up calls,

● submitting electronic forms while on call, managing my call work time,

● leader for new hires including putting together and presenting PowerPoint presentations

● promoted to teach the new hires and score their performance.

● ook job performance education to increase job performance. Customer Service Representative: Ford Credit Company 2001 – 2006

● Taking inbound calls and making account adjustments,

● processing payments, preparing the department's bank deposits, and

● research title information and pulling paid in full titles

● stellar job performance education to increase job performance.

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