Information Technology Data Center

MATTHEW TRIPAM

Fort Collins, CO 970-***-**** *********@*****.***

https://www.linkedin.com/in/matthew-tripam-4a993385/ INFORMATION TECHNOLOGY ADMINISTRATOR

Desktop, Server, & Account Troubleshooting ● Remote & Onsite Assistance ● Data Center Operations Results-focused Information Technology Administrator with unparalleled experience leading both internal and external desktop, server, and account troubleshooting and management. Expertly provides data center management, including security management, data recovery, and malware detection and resolution. Spearheads efficient and collaborative client interactions while promoting a productive work culture centered on excellence, engagement, high performance, and accountability.

CORE COMPETENCIES

IT Management Systems Administration Customer Service & Satisfaction Problem Resolution Follow-Up De-Escalation Desktop & Technical Support Hardware Support Data Center Operations On-Site/Offsite Assistance Geolocation Database Management Technical Troubleshooting IT Asset Management Software Support Help Desk PROFESSIONAL EXPERIENCE

Otava Englewood, CO 2022 – 2025

A company specializing in developing and manufacturing phased array systems and electronic designs for 5G applications and offering solutions for cellular, IoT, automotive, radar, and other industrial applications. Information Technology Administrator (Hybrid Role)

● Oversaw desktop, server, and account troubleshooting and management, both onsite and remote, utilizing physical interactions and employing Omnissa/VMware.

● Provided step-by-step instructions and/or remote troubleshooting/onsite troubleshooting for various software and applications, including VPN network troubleshooting, VoIP phone applications, and troubleshooting for mobile devices.

● De-escalated highly emotional interactions to transform tense interactions into collaborative, productive, and results-producing efforts.

● Delegated and escalated tickets handled by other departments, providing troubleshooting when applicable.

● Conducted proficient internal helpdesk troubleshooting and account management.

● Collaborated closely and effectively with teams during a client’s seven-month company-wide malware incident involving ten different sites and networks and over 1000 computers and servers; solved issues by resetting machines to factory settings and readjusting and mapping networks from the firewall to machines, both software and physical lines.

Eating Recovery Center (ERC)- Pathlight Denver, CO 2021 – 2022 An international center for eating disorders and mood, anxiety, and trauma-related disorders recovery, providing comprehensive treatment for anorexia, bulimia, binge eating disorder, depressive disorders, anxiety disorders, and PTSD. IT Tier 1 Helpdesk

● Functioned as the frontline contact for IT technical assistance and established sources of inquiry and the root cause(s) of problems.

● Furnished step-by-step instructions and/or remote troubleshooting for a myriad of software and applications, including VPN network troubleshooting, VoIP phone applications, and troubleshooting for mobile devices.

● Decreased highly emotional customer interactions, revering tense situations, and forging collaborative partnerships.

● Determined occasions to delegate and escalate tickets to various departments and provided troubleshooting assistance.

● Trained new hires to assume Help Desk duties and perform necessary processes.

● Imaged and shipped the proper hardware to the intended customer. Computer Task Group CTG Greeley, CO 2020 – 2021

A global digital transformation consulting services company specializing in helping clients accelerate their digital transformation strategies, offering services, including operations transformation, IT staffing, and various other digital solutions. IT Enterprise Service Desk Assistant

Matthew Tripam 970-***-**** *********@*****.*** Page 2

● Served remotely as first point-of-contact for IT technical assistance, establishing sources of inquiry and roots of problems.

● Offered detailed and comprehensive instructions and/or remote troubleshooting for a myriad of software and applications, including VPN network troubleshooting, VoIP phone applications, and troubleshooting for mobile devices.

● Ensured that highly charged situations were handled diplomatically, resulting in long-term and repeat business relationships.

● Provided troubleshooting for all departments, assessed situations, and subsequently delegated and escalated tickets as deemed necessary.

Windsor Recreational Center Windsor, CO 2020 – 2020 A recreation center featuring two gymnasiums, multiple fitness rooms, an indoor aquatic facility, and a variety of other state-of-the-art rooms and amenities.

Custodian

● Conducted all cleaning duties with a sincere commitment to cleanliness and quality, working independently and cooperatively.

● Ensured the safety of staff and customers during this pandemic by thoroughly and regularly disinfecting the facility and equipment.

● Maintained preparedness for emergencies and completely secured the facility at the end of each day. TECHNICAL & LANGUAGE PROFICIENCY

Microsoft Suite - Office 365, Excel, Azure, Intune, & Word, 365 Admin Technical Proficiency - Internet Protocol Site Computer Hardware, ConnectWise Automate, Linux, Windows, Active Directory, Local Area Network (LAN), VMware/vSphere/vCenter, Network Operations Center (NOC), EMS and Endpoint security, RMM deployment and management

Technical Troubleshooting - Microsoft Office 2016 and 365, Windows 10/11, Avaya VOIP Applications, Active Directory, VMWare, vSphere, RightFax, printer installation, printer repairs, network connections, ConnectWise Automate, Servers Language Proficiency - English (Fluent), German (Intermediate Level) EDUCATION & CERTIFICATION

Bachelor of Science in Theatre Studies - University of Northern Colorado (2015), Major: Theatre Studies, Minor: Music Performance

Certifications & Learning in Progress - Networking Certification CCNA, ConnectWise Automate Certification, Comptia+, HTML, German, Spanish, Italian

First Aid/CPR/AED Certification (expires 2026)

Medieval Martial Arts (current)

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