Desktop Support Technology

Jeremy Brown

Muncie,IN 765-***-**** ************@*****.***

Desktop Support

Key Skills

Certified printer repair of HP printers

Certified printer repair of Lexmark printers

Certified printer repair of Okidata printers

Administrator support for Filewave

Skilled support in PowerSchool

Skilled support in Clever

Skilled support in Apple MDM

Troubleshooting iPads and Chromebooks

Work Experience

Burris Laboratory School; Muncie, IN 2023 – 2025

Technology Coordinator

Provide technology support and related activities to Burris Laboratory School.

Troubleshoot and repair PC’s, Apple Desktop and laptops, and iPads

Provide support for students and staff with Apple iOS, Clever, Google, FileWave, and PowerSchool

Dollar General; Marion, IN 2023 – 2023

Warehouse Worker

Picked items and sorted them into pallets and shipping containers for delivery

Allied Universal; Indianapolis, Indiana 2022 – 2023

Security

Provided physical security for grounds, checking vehicles and staff.

MCS; Muncie, Indiana 2019 – 2022

Support Staff

Provide technology support and related activities to MCS.

Troubleshoot and repair PC’s, Chromebooks and laptops, and iPads

Provide support for students and staff with various Windows os’s, Microsoft Office and PowerSchool

IU Health; Muncie, Indiana 2015 – 2018

Specialist-IS Senior

Participates in small and large end user device projects and moves, adds, changes of equipment hardware, software and peripherals including on-site trouble shooting of existing equipment.

Works on complex hardware and software problems

. Installs new equipment and maintains existing equipment including the ability to perform warranty work.

Military Experience

United States Navy - Aviation electronics technician

Education & Training

A+ CompTIA

Bachelor of Applied Science degree in Information Systems Security

Associate of Applied Science degree in Computer Network Systems Technology

ITT Technical Institute, Indianapolis, IN

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