Administrative Assistant Customer Service

SHARESE SMITH

**************@*****.*** 312-***-**** Milwaukee, WI 53205

PROFESSIONAL

SUMMARY

A highly organized and dedicated Administrative Assistant with a proven record of success in providing exceptional customer service within demanding environments. Possesses strong attention to detail and sound decision-making skills, enabling effective management of multiple concurrent tasks. A self-starter who thrives in both independent and collaborative work settings.

SKILLS • Procurement Logistics

• Sorting Inventory

• Verifying Inventory

• Staff Management

• Performance Tracking

• Customer Preferences

• Performance Goals

• Microsoft Tools

• Daily Logs

• Inventory Records

• Telephone Management

• Manage Schedules

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WORK HISTORY Unit Secretary Rush Hospital - Chicago, IL 2020 - 2024

• Organized and maintained patient chart filing system to promote quick data finding for staff.

• Conducted patient intake interviews, recording and documenting relevant information.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Enhanced office productivity by handling a high volume of callers per day. Director of Housekeeping Aperion Care - Forest Park, IL 2019 - 2020

• Increased employee performance through effective supervision and training.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Placed orders for housekeeping supplies and guest toiletries.

• Conducted regular room inspections to verify compliance with housekeeping standards.

• Evaluated employee performance and developed improvement plans.

• Trained and mentored all new personnel to maximize quality of service and performance.

Environmental Services West Suburban Hospital, Oak Park, IL 2018 - 2019

• Cleaned and stocked guest rooms amenities, vacuumed floors, made beds.

• Used chemicals adhering to safety protocols and procedures to avoid burns and injuries.

Room Attendant Hyatt Regency McCormick Place - Chicago, IL 2008 - 2018

• Responded to guest requests for assistance, toiletries, and personal care items.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

• Trained new employees in departmental procedures and aided in finding cleaning supplies.

• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

• Checked appliances in guest rooms to determine good working order. EDUCATION

Kennedy King College, Chicago 2016 - 2017

Business Administration (attended)

Richard Crane, Chicago, IL 1998

High School Diploma

AFFILIATIONS Order of Eastern Stars 2022

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