Information Technology Call Center
Resume:
Robin Roots
Richmond, VA *****
*******************@***********.***
Work Experience
Information Technology Specialist
City of Richmond, VA - Richmond, VA
November 2003 to August 2022
Move-add-change-delete administration for voice, voicemail on Cisco systems and mobile services for assigned agencies; call center administration for assigned agency; vendor assign menus for premise cabling; interaction with mobile and premise service providers; facilities start up/shut down activities as assigned; received certifications from Cisco Systems for Voice systems, UCM & Unity Telecom Consultant
Datamation Inc - Ashland, VA
June 1993 to December 2001
Move-add-change administration as requested for in-house customers on Avaya systems; facilities start ups/shutdowns as requested; ordering premise cabling as required; ordering circuits as required for site installations; ordering key phone systems as required Operations Supervisor
McGuire, Woods, Battle & Boothe - Richmond, VA
November 1978 to June 1992
Began as word processor; migrated to training coordinator and hardware provisioning; migrated again to data migration and ended with staff of 7 voice and data staff, along with 4 contractors to manage voice i& data services for 7 regional offices.
Education
Bachelor's degree in Business
Strayer University-Virginia - Chesterfield, VA
January 2002 to December 2003
Skills
• Cabling
• VoIP
• Help Desk
• Computer Networking
• IT Support
• Operating Systems
• Technical Support
• Network Support
• Active Directory
Contact this candidate