Los Angeles A Full-Time

Mallory Townsend

Greater Los Angeles

Phone: 310-***-****

***************@*****.***

Executive Summary

Multi-faceted, driven, and highly motivated professional seeking a full-time position. Currently serving as a U.S. Army Reserve Lieutenant with the 250th Quartermaster Company in Los Angeles, CA. Experienced in leadership, operations, and management. Scholarship recipient, honors graduate who received congressional recognition for Community Leadership and Service.

Key Skills

Leadership

Problem Solving

Communication

Process Improvement

Resume Writing

Exercise Science

Microsoft Office Suite

Education

Bachelor of Arts, Business May 2020

Mary Baldwin University, Staunton, VA 24401

Honors Graduate

Alpha Lambda Delta Honor Society 2017

Ida B. Wells Society 2017

Omicron Delta Kappa Honor Society 2020

Experience

Worldwide Flight Services (Swiss Air)

Swiss Import Agent May 2024-Present

Perform customer service via telephone and email.

Assist customers with information updates, changes to their shipments via Epic, Cargo Spot and Track and Trace system.

Provide front counter support to truck drivers by processing their shipment documents for freight transfers, transport and recovery. Additionally, this assistance includes adjacent departments Air France/KLM airlines.

Prepare documents for Swiss LX40 flight before arrival. We receive on average 35 Airway bills to process per day.

Prepare documents for the warehouse to receive LX40 flight upon arrival.

File processed documents via the company storage system.

American Tax Solutions

Onboarding Specialist April 2023-November 2023

Conduct compliance call checks, via Federal and State, which consists of gathering past and present tax information on clients in order to assist the case manager in coming up with the best financial solution.

Maintain and handle case files with personal client information and input that information into the system.

Run THS (Tax Help Software) and TDS (Transcript Delivery System) reports to better assist with completing IRS and State compliance call checks.

Paramount Studios, Hollywood

Paramount Page (Tour Guide) May 2022 – January 2023

Conduct 2-hour tours across a 65-acre lot to Paramount guests of various cultural backgrounds.

Manage a large audience for television shows.

Assist with special events and deliveries for the studio.

Fitness/Wellness Coach

Personal Trainer, Paramount Studios and Abroad June 2022 - Present

Certified to evaluate new clients and deliver gym orientation sessions.

Demonstrate correct equipment usage and lifting techniques and supervise to ensure safe and effective workouts.

Conduct client questionnaires to set goals and generate exercise and nutrition plans to help them meet their targets.

Adapt existing frameworks to accommodate mobility limitations and physical disabilities.

Monitor gym equipment for safety and maintain a clear and appealing workspace.

FBI, Los Angeles, CA

Operational Support Technician September 2021 - October 2021

Preparing, shipping, and receiving various packages in the mailroom.

Searching and reviewing mail from the public, various field offices, and more.

Escorting personnel around the facilities during Office events, meetings, and seminars.

Assisted with digital inventory review for Los Angeles Field Office.

Operational Support Technician (OST) Cyber October 2021 – May 2022

Coordinate meetings, including planning logistics, sending invites, preparing materials/agendas/slides, and taking notes.

Handle administrative needs, including maintaining calendars, shipping and receiving squad mail, validate timesheets, and input vehicle mileage.

Conduct administrative case audits through Sentinel.

Searched and verified inventory for the ELSUR offsite.

Input and downloaded inventory into the database system for cross-checking and tracking.

Supervised and assisted other volunteers during annual inventory.

Dave and Busters, Cary NC

Front Desk Cashier and Host April 2021- September 2021

Greet guests and answer any questions

Promote products and menu items

Handle and process customer payments

Issue receipts and refunds as necessary

Hand and resolve customer complaints

Maintain a clean counter area.

Restock items needed for counter area.

Spencer Center for Civic and Global Engagement

Office Manager August 2018 - August 2019

Coordinated meetings between staff and management.

Managed administrative office function.

Implemented office procedures and protocols.

Maintained administrative systems.

Coordinated bookings for University clubs and organizations.

Project Manager for “The Trolly Expedition” which provided awareness and inclusivity between public transportation and university.

Served as procurement and supply officer.

Boys and Girls Club Raleigh, NC

Youth Advisor June 2018 - August 2018

Managed three leadership for youth cohorts between ages 5 to 14.

Mentored and coached the students.

Coordinated and supervised field trips.

Ensured compliance with policy and regulation per operating procedures.

Office of External Affairs and Public Relations

Executive Assistant January 2018 - May 2018

Conducted market research for the digital marketing team.

Drafted content for the University website.

Participated as part of the working group to redesign the University webpage.

Created campus surveys designed to improve student engagement and input.

Leadership

Mary Baldwin University, Staunton, VA 2016 – 2020

Resident Advisor (2018 - 2019)

Baldwin Charm Acapella Group Co-Director (2016 – 2018)

3-year Army AD Scholarship (2016 – 2020)

Anointed Voices of Praise Director (2018 - 2020)

Anointed Voices of Praise Vice President (2017 – 2018)

Virginia Women’s Institute for Leadership Mentor (2018 - 2020)

Virginia Women’s Institute for Leadership Peer Advisor (2017 - 2020)

Virginia Women’s Institute for Leadership Honor Guard Commander (2018 - 2020)

Virginia Women’s Institute for Leadership Color Guard c/Captain (2019-2020)

Virginia Women’s Institute for Leadership Color Guard c/Sergeant (2018 - 2019)

Virginia Women’s Institute for Leadership Color Guard c/Corporal (2017 – 2018)

Awards and Recognition

Received numerous awards and recognition from May 2020

the Virginia Women’s Institute for Leadership.

Letter of gratitude for leadership in community

from South Carolina Congressmen February 2008

Volunteer Service

Christ Our Redeemer A.M.E. Church February 2017

Provided cleaning services.

Relay for Life Annual Fundraiser 2010-2016

Annual vocal performer and church representative for fundraiser.

Military Training

United States Army (Logistics)

Basic Officer Leadership Course (BOLC), Fort Lee, VA September 2020-February 2021

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