Assistant Manager Customer Service

TM Tehmina Mubarak

Fredericksburg, VA ***** 202-***-****

*******.*********@*****.***

PROFESSIONAL

SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. SKILLS Operations Management

Employee Scheduling

Employee Performance

Evaluations

Product and Service Knowledge

Recruiting and Interviewing

WORK HISTORY ASSISTANT MANAGER 04/2021 to CURRENT

Tehmina Mubarak 5800 Piney Glade Rd Fredericksburg Va 22407 Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Mentored team members to enhance professional development and accountability in workplace.

EDUCATION Bachelor of Science IT Networking EXPECTED IN 04/2024 Strayer UNIVERSITY, Stafford

CERTIFICATIONS CPM - Certified Professional Manager LANGUAGES Urdu English

Full Professional

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