Customer Service Call Center

MARLA K DEL CARMEN **** Logan Ave, Des Moines, IA 50317 Ph: 515-***-**** ************@*****.*** Professional Summary Seasoned call center / customer service with more than 25 years of experience in fast- paced call center / customer service. Excellent voice and people skills. Track record of achieving exceptional results in generating leads and inbound/ outbound sales and customer service positions. Skills English Language Writing Active Listening Customer and Personal Service Reading Comprehension Speaking Time Management • Computers and Electronics Service Orientation • Clerical Experience Customer service representative call center Mar 2000- Jan 2016 American siding and windows - Clive, Iowa Complete forms in accordance with company procedures. Customer service representative call center Jan 1981- Mar 3000 Imperial siding and windows - Des Moines, IA • Create, maintain, and enter information into databases. Education General Studies May 1974 East High School Des Moines, IA GPA 3.5. Graduated with distinction.