IT Support Specialist and More

LAUREN STERGIS

401-***-**** *************@*****.*** Linkedln.com/in/LaurenStergis

EXPERIENCE:

City Hall, Santa Monica, California:

**/**** – 10/2021:

Tier III ISD Support for City Hall/

Police/Fire/Metro/Libraries/Parks & Recreation

White Glove Onsite & Remote IT Support

Cisco Unified Communication Device Management

Mobile Device Support

AV Support

.

IT Support Specialist/Independent Contractor

Chevron, El Segundo, Ca:

10/2021 – 09/30/24:

IT Project Manager

IT Site/Team Lead

White Glove Tier III Onsite and Remote Support

Asset Inventory Management

SKILLSETS:

Microsoft OS (11, 10, 7/Server 2016)

Apple OS X

MS Office 365/Share Point/OneDrive

Android/IOS/Mobile apps

Linux Ubuntu

Active Directory/Azure/Intune

Crowdstrike/Symantec/McAfee

SCCM/JAMF

DISM/MDT/ADK Deployment Tools

BlueJeans/Teams/Zoom/

Service Now/Remedy/Spiceworks

Group Policy/PowerShell Scripting

MediaSite Server Administration

Cisco Unified Communication Device

Management

Bomgar/ConnectWise/RDP/

TeamViewer

BA Computer Science

Ashford University

NOTABLE ACHIEVEMENTS:

Summa Cum Laude

25 Year Independent Business Owner

EDUCATION:

University of Southern California, Los Angeles, CA 09/2017-12/2019

IT Support Specialist Tier III / Systems Administrator II Executive Onsite and Remote Support: Division

Chair, Faculty, Staff and Students

Project Lead: Division-wide Windows 10 Image

Creation and Deployment

Technical Writer of KB’s

Asset Inventory Control

E-Waste Project Manager

JD Power, Westlake Village & Costa Mesa, Ca.

01/2015-03/2017

Executive–Tier III Deskside Support/Global Enterprise Tier III LAN/WAN/WIFI Networking Support

Technical writing

Asset Inventory Administration

A/V Conferencing Equipment Support

E-Waste Project Manager

Sekisui Diagnostics, Lexington Massachusetts

02/2012-11/2014

Tier II/III Global Deskside IT support

Project Lead

Technical writing

Asset Inventory Administration

CAREER AND LIFESTYLE GOALS:

My current career goals are to continue to

provide IT support and help to corporations

and organizations needing such services as I

have always done no matter the position

held. My work/lifestyle balance has shown

that a remote position at this time would be

most beneficial for both the corporation and

myself. I continue to have a passion for

helping people and look forward to doing so

as a remote worker.

562-***-**** *************@*****.***

https://www.linkedin.com/in/lauren-

stergis-b72413b

Contact this candidate