Customer Service Data Entry

Kwame N. Williams

404-***-**** ******************@*****.***

**** ****** *****, ********, ** 30038

Professional Summary

Dependable and detail-oriented professional with 5+ years of customer service and office support experience across logistics, warehousing, and corporate environments. Proven ability to manage scheduling, communication, and data entry tasks with a focus on confidentiality, efficiency, and client satisfaction. Skilled in Microsoft Office Suite, internal communication, and supporting fast-paced, team-driven environments. Committed to promoting health, wellness, and service excellence in public-facing roles.

Core Skills

- Client Relations & Issue Resolution

- Phone & Email Communication

- Appointment Scheduling

- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

- Clerical Support & Data Entry

- Inventory & Record Management

- Bilingual (Basic Spanish - if applicable)

- Confidentiality (HIPAA-aware)

- Time Management & Multitasking

- Forklift Certified CDL A++ MCP

Relevant Experience

Shipping and Receiving Customer Service Clerk

Americold Logistics - Atlanta, GA 10/2021 - 02/2024

- Served as front-line customer service contact, handling calls, walk-ins, order processing, and client concerns in a fast-paced environment

- Scheduled appointments, managed internal logs, and filed daily paperwork and inventory data

- Communicated clearly with team members and supervisors, relaying critical client and delivery information

- Maintained confidentiality and professionalism in handling sensitive shipment and customer data

- Attended regular staff briefings and trainings for continuous process improvement Escalations Resolution Manager

A1 National Home Services - Roswell, GA 03/2014 - 07/2017

- Managed customer complaints and escalations, providing timely resolutions and documentation

- Facilitated communication between contractors, clients, and internal departments

- Trained and supervised staff on internal procedures and professional communication

- Developed reports and coordinated with leadership to support process updates and SOP enhancements Stock Associate

Walmart - Lithonia, GA 11/2024 - Present

- Organized inventory, managed backroom stocking, and supported retail operations

- Interacted with customers while maintaining floor presentation and assisting with product inquiries Distribution Services Clerk / Driver

Coca-Cola Bottling (Mail Centers Plus) - Atlanta, GA 02/2019 - 05/2021

- Delivered inbound/outbound mail across the Coca-Cola corporate campus

- Maintained clear records of all shipments and followed internal mail procedures

- Supported mail center operations with machinery, sorting, and light warehouse tasks Driver

Collins Brothers Produce - Forest Park, GA 05/2018 - 01/2019

- Delivered produce across metro Atlanta and ensured route documentation accuracy

- Assisted in warehouse operations and maintained proper handling protocols Education & Certifications

- Telecommunications & Media Practicum - Valdosta State University

- IT Support / Audio Engineering - OmniTech Institute, May 2010

- CDL Operator Training - Georgia Driving Academy, Aug 2017

- Certifications: Microsoft Certified Professional, A++ Certified, Forklift Safety Classes 1-7, Certified Audio Engineer

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