Project Management Customer Service
Resume:
ASHOK RAJA
Identified resources required to achieve project goals and objectives. Nov 2021 - Jan 2024
Conducted collaborative sessions with Project Managers, Leads, Technical and Testing teams, validated requirements during kickoff meetings and scrum sessions
Led end-to-end delivery of Network Infra & Cloud-based projects using SAFe Agile Methodologies for IT client in the USA Executed decommissioning, migration, and Automation Projects Developed work plans, allocated resources, defined timelines and established sprints as part of project scope using MS Azure Board DevOps for project management
B.Sc, 2005
Sikkim Manipal University
(SMU)
+91-934******* *********@*****.***
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Profile Summary
Work Experience
A results-oriented Program / Project Management and Delivery professional with 19+ years of experience in IT and Management.
Known for exceptional Leadership, Communication, Vendor and Stakeholder Management in a Cross-Functional Team
environment.
Proficient in implementing Network and Infrastructure migration using Microsoft and Cisco Technologies, with expertise in Wired and Wireless Network Environments.
Demonstrated ability in diagnosing complex problems and consistently delivering effective solutions to ensure customer satisfaction and on-time project delivery.
Strong technical knowledge complemented by professional certifications and management expertise.
Familiar with Cisco, Linksys, Net link (Routers & Switches), Palo Alto firewalls and PM Tools like Monday.com, Jira, MS-VISIO 2003, MS Project, MS Azure Board Devops, etc.,
City
Country
Tamil
English
Hindi
Chennai
INDIA
Strong Interpersonal skill
Organization Skills
Cross-Functional team management
Leadership & Communication skills
Global Program. / Project Management
Stakeholder & Vendor Management
Problem solving & Risk Mitigation
Customer service & People Management
Operations Management
End-end Project delivery
Customer success
https://www.linkedin.com/in/ashok-rajamani-
6b32b249/
Senior Technical Project Manager (Remote) SREENIVASAM INFOTECH Project Manager (Network Infrastructure) MICROBES INFRA CCNP, MCSE 2000, PMP (Currently Currently working on) Operations Manager BIHL. Canada
Implemented and optimized internal policies to align with company demands, taking ownership of the entire Operations. Fostered positive and effective communication among unit staff and organizational leadership, reducing miscommunications and missed deadlines.
Managed and executed Network (Site to Site) Migration projects from procurement to commission for client's NOC & Data Center environment utilizing both on-site and remote teams. Developed and launched projects, controlled costs, and tracked performance using MS-Project.
Security Network Manager Concord Security Services, Canada Managed Network Operating Center (NOC) technical infrastructure and server performance.
Secured and connected private networks at multiple sites across interstate corporate WAN.
Directed acquisition, installation and testing of network hardware. Systems Administrator I-TECH SERVICES (P) LTD, Chennai Maintained LAN Networks and monitored the reliability of internal network.
Windows Networking with Active Directories, DHCP, DNS, Group Policies.
Worked on Symantec Network Security Environments & Installed Wi Fi Networks using Linksys (CISCO) & Net link (Routers & Access Points)
Installed and Maintained Windows (2000) Exchange Servers & Clients using call-tracking software to log monitor and escalate technical issues.
Consulted with computer vendors as well as service providers for specific needs.
Travelled on occasion to customer sites providing on-site support. Adapting and multi-tasking to suit client requirements. Project Lead Wipro Technologies Limited, Chennai
Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements for my Client
(MasterCard, Belgium) using MS-Project.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Created the necessary network diagram based on the Project plan using MS VISIO.
Communicated to stakeholders, vendors, client and the solution team on project status using customized presentations and detailed reports.
Jun 2012 - Feb 2017
Mar 2001 - Jul 2006
Sep 2006 - Jul 2008
Oct 2009 - Feb 2011
Certification
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