It Support Specialist

Mourtalla Bousso

***** ******* *****,. *******, ***** 77065

********@*******.***.*** 972-***-****

PROFESSIONAL PROFILE

Strong understanding of operating systems, including Windows and MacOS

Familiarity with basic networking concepts, such as TCP/IP, DNS, and DHCP

Experience with troubleshooting hardware and software issues

Knowledge of virtualization technologies such as VMware and Hyper-V

Ability to perform basic software installations and configurations

Strong written and verbal communication skills

VALUE OFFERED AS IT SUPPORT SPECIALIST

Objective: Seeking an IT Support role where I can utilize my technical skills and enthusiasm to provide exceptional support to users.

Complex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Effective Communication — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in clear, concise manner.

Strong Interpersonal Relationships — developing constructive and cooperative working relationships with others, maintaining rapport and collaboration in all situations.

Data & Information Analysis — Identifying the underlying principles and evaluating complex information by breaking data into manageable parts.

Organizational & Planning Capabilities — Developing specific goals and plans to prioritize, organize, and achieve program and organizational objectives.

EDUCATION & QUALIFICATIONS

IT Support Specialist Certification (2019)

TECHNICAL SUPPORT FUNDAMENTALS by Google 2019

Key Coursework:

Intro to IT / Operating System Installation / Networking / Software Components / Hardware Parts

Computer Architecture / Windows Servers / System Administration / Windows PowerShell

Bachelor of Science International Affairs (2014)

CITY COLLEGE OF NEW YORK, New York, New York

Key Coursework:

History of Diplomacy / Conflict Resolution / International Relations / Legislation

High School Diploma (2008)

Manhattan Comprehensive Night and Day School, New York, New York

Core Competencies

Computer Assembly from scratch

Problem Solving Methodologies

Creative Working Approach

Software and Hardware Diagnosis

Multi-Tasking Settings

Customer Relationship

Active Directory

Troubleshooting

Multicultural Environment

PROFESSIONAL EXPERIENCE

INTERNSHIPS

Human Right Watch (12/2017) [New York,NY]

Research and Fundraiser in a team responsible for organization planning of fundraiser calendar and

products branding.

Amnesty International (06/2018) [New York, NY]

Worked with Senior Management team to analyze fundraising strategies and efficiencies in allocation of resources in development projects.

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