Operations Analyst Project Manager

Rahul Soni

Email id: ****************@*****.*** Address: Sagar [Madhya Pradesh] Mobile No: 808-***-**** Linkedin ID: www.linkedin.com/in/rahul-soni-884bab185 Profile Summary

Accomplished Senior Analyst with 3.6 years of experience in managing end-to-end business processes and expertise to drive business growth through valuable data insights and contribute to operational excellence. EDUCTATION

Bachelor of Engineering

Lakshmi Narain College of Technology Bhopal, Madhya Pradesh (Aug 2015 - Aug 2019) WORK EXPERIENCE

Senior Operations Analyst

Tech Mahindra (Oct 2023 – till date)

Pune, India

Client - Rogers Canada

Responsibilities:

Collaborate with the Business Analystand Project Manager to understand the client’s requirements and gather functional and technical specifications.

Achieved accuracy rate (95-100%)for configuration settings and customizations that match the functional specifications without errors.

Achieved success rate of (90-100%) for successful system deployments and migrations without

significant post-go-live issues.

Achieved target of 99% system uptime or error-free operation during deployment and production.

Prepares training status reports, exhibits,

communications and training desk procedures as

required.

Provided Issue resolution efficiency at 95% which get resolved within 24-48 hours for post-deployment.

Maintained KPI tracker to track performance metrics by organizing data, creating charts and graphs,

analyzing KPI trends, and effectively communicating our KPI results to our client.

SKILLS

Proficiency in Data Analysis Tools (e.g., Python, My SQL, Power BI).

Operational Risk Management.

Software Configuration and Customization.

Project Management

SharePoint

Data Migration and Reporting.

KPI Monitoring.

ACHIEVEMENTS

Bravo Award: Repeatedly demonstrating the core

values of Rise and driven positive change at work.

Best Team Awarded: Awarded Best Team award in our project and received 5/5 ratings for successfully

meeting the requirements of our client and delivering them the services within the given timelines

AQT NINJA: Demonstrated technology proficiency & commitment to Tec Mahindra’s Automation Vision and Strategy.

CERTIFICATION

Data Analysis (Excel, Power BI, MySQL)

Data Analytics Job Simulation

Operational Risk Management & Business Process

Optimization

RPA Business Analysis Fundamentals

Communication Behavioral L3

Operations Analyst

Tech Mahindra (Aug 2021– Oct 2023)

Pune, India

Client - Efficio Limited (UK)

Responsibilities:

Developed and executed procurement strategies

that led to a 10% improvement in supplier

performance ratings based on quality and

delivery metrics.

Developed weekly dashboards using PowerPoint

and KPI reports using Excel to provide insights and recommendations to stakeholders.

Coordinate with the retail management team and

other stakeholders to implement price changes

effectively.

Acted as the primary point of contact for

enquiries, responding to requests for information

and resolving issues in collaboration with cross-

functional teams.

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