Customer Service Representative

Kimberlie Ballard

***********@*********.*** 318-***-**** Grand Prairie, TX

SUMMARY

Seasoned Customer Service professional with 11 years of experience, adept at providing online and remote support. Proficient in chat-based assistance, ensuring customer satisfaction through accurate information delivery and issue resolution. Seeking a Telecommuting Contact Center Chat Representative role to leverage extensive service background and telecommunication skills.

WORK EXPERIENCE

Humana Work at Home

Customer Service Representative Oct 2022 - Present

• Provide comprehensive assistance to members by addressing inquiries regarding insurance plan details, ensuring clarity and understanding of coverage.

• Maintain accuracy in member data management through meticulous data entry and information processing. Phlebotomy Training Specialists Richardson, TX

Phlebotomy Instructor Jan 2021 - Present

• Deliver comprehensive instruction on blood collection techniques and specimen processing to ensure students meet industry standards.

• Facilitate students' transition into the workforce by providing job placement assistance and administering state certification exams.

Wells Fargo Westlake, TX

Customer Service Banker Mar 2021 - Nov 2022

• Provided comprehensive support to clients, addressing inquiries and resolving issues to ensure customer satisfaction.

• Executed daily banking operations, including the accurate issuance of account credits, maintaining the integrity of financial transactions.

Walmart

Customer Service Representative Jun 2021 - Jan 2022

• Addressed customer inquiries, providing accurate product information and assistance with order processing to enhance customer satisfaction.

• Managed financial transactions, ensuring the accurate collection of payments and crediting of customer accounts. Quest Diagnostics Arlington, TX

Phlebotomist Oct 2016 - Jun 2021

• Efficiently performed venipunctures and collected patient specimens adhering to proper protocols, ensuring specimen integrity.

• Accurately entered patient data into the database and prepared samples for laboratory shipment, maintaining compliance with healthcare regulations.

McCann School of Business Shreveport Shreveport, LA Lead Phlebotomy Instructor Feb 2013 - Aug 2017

• Delivered comprehensive phlebotomy training to cohorts of 10-20 students, ensuring thorough understanding of essential techniques and clinical procedures.

• Facilitated student preparation for the National Healthcareer Association (NHA) certification, contributing to their professional readiness and qualification.

EDUCATION

Southern University at Shreveport

Associate's degree, Phlebotomy

Shreveport, LA

May 2009

CERTIFICATIONS

First Aid Certification Jan 2022

X-Ray Tech Jan 2023

NCT certification None

CPR Certification, AHA None

BLS Certification None

Passenger Endorsement None

Certified Phlebotomy Technician None

Radiology Certification None

LMRT None

ARRT Certification None

Non-CDL Class C None

SKILLS

Bilingual • Spanish • Medical Terminology • Multilingual • Phone Etiquette • Customer Service • English • Data Entry • CDL Class B Licenses - 2 Years • Phlebotomy • Medical Coding • Medical Billing • Venipuncture • Medical Collection

• Medical Records • CPT Coding • EMR Systems • Insurance Verification • Icd-10 • Anatomy Knowledge • Epic • Hospital Experience • Medical Office Experience • Patient Care • Continuous Improvement • PeopleSoft • Customer Relationship Management • Typing • Dispatching • Pediatrics • Bonded Texas Notary - Less Than 1 Year • Training

& Development • ICD Coding • Icd-9 • Workforce Development • Triage • Documentation Review • Classroom Experience • Experience Working With Students • As400 • Operating Systems • Laboratory Experience • Hipaa • Transcription • Accounts Receivable • Technical Support • System Design • Windows • Sales • Employee Orientation

• Physiology Knowledge • Clerical Experience • Experience Administering Injections • Vital Signs • Quality Assurance

• Recruiting • SharePoint • Medical Imaging • Customer Support • Oracle • Hospitality • Medical Scheduling • Phone Triage • Adobe Acrobat • Restaurant Experience • Infant Care • Computer Skills • Time Management • Research • Communication Skills • Analysis Skills • Google Docs • Microsoft Access • Employment & Labor Law • Salesforce • Workday • EHR Systems • Jira • Mac OS • Leadership • Pricing • Communication • Problem-solving • Microsoft Office

• Grammar • Writing

Contact this candidate