Technical Support Customer

Rony Rivera

Email: *************@*****.*** Phone: 862-***-****

** ***** *** ** *** Frnt Sunbury, Pennsylvania

Professional Summary

Skilled IT professional with extensive experience in computer systems management, network support, and client solutions. Dedicated to optimizing IT infrastructure, troubleshooting technical issues, and providing exceptional customer service. Bilingual in English and Spanish, enabling effective communication with a diverse range of clients and stakeholders.

Core Competencies

- IT Systems Management & Troubleshooting

- Network Administration & Cybersecurity

- Customer Support & Technical Assistance

- Hardware & Software Installation

- Strategic IT Planning & Implementation

- Cable Run/ Cable management

Professional Experience

IT Specialist

i7 Computer Systems LLC Sunbury, PA 2019 – Present

- Deliver high-quality technical support to clients, addressing and resolving hardware and software issues.

- Perform system installations, upgrades, and maintenance to ensure optimal performance.

- Manage network configurations, security protocols, and data backups for diverse client environments.

- Collaborate with clients to design and implement cost-effective IT solutions tailored to their needs.

- Maintain up-to-date knowledge of industry trends and emerging technologies to enhance service delivery.

[Previous Relevant Position]

Workmartet Field Tech New York, NY 2015-Present

- Deliver high-quality technical support to clients, addressing and resolving hardware and software issues.

- Perform system installations, upgrades, and maintenance to ensure optimal performance.

- Manage network configurations, security protocols, and data backups for diverse client environments.

- Collaborate with clients to design and implement cost-effective IT solutions tailored to their needs.

- Maintain up-to-date knowledge of industry trends and emerging technologies to enhance service delivery.

Field Nation Field Tech Minneapolis, Minnesota 02/2013- Present

- IT Systems Management & Troubleshooting

- Network Administration & Cybersecurity

- Customer Support & Technical Assistance

- Hardware & Software Installation

- Strategic IT Planning & Implementation

- Cable Run/ Cable management

IT Support Strong Spa Northumberland 03/2024-06/2024

- - Deliver high-quality technical support to clients, addressing and resolving hardware and software issues.

- Perform system installations, upgrades, and maintenance to ensure optimal performance.

- Manage network configurations, security protocols, and data backups for diverse client environments.

- Collaborate with clients to design and implement cost-effective IT solutions tailored to their needs.

- Maintain up-to-date knowledge of industry trends and emerging technologies to enhance service delivery.

Education

East Orange High School East Orange, NJ 2004

Charter College Anchorage, AK 2014

-Network Technology

Technical Skills

- Proficient in Windows, macOS, and Linux environments.

- Expertise in network configuration, cloud computing, and data security.

- Experience with software development and database management tools. Languages

- English: Full Professional Proficiency

- Spanish: Full Professional Proficiency

Contact this candidate