Human Resource Customer Service

HELLEN M. AKOTIA Job intention; Hospitality manager. .

Birthday; 17/08/2000 Tel; 059*******/020*******

Location; Takoradi Email; ******************@*****.***

EDUCATION .

January 2020 to august 2023 Takoradi Technical University HND Tourism Management

.Formal training on management and it principles specifically about tourist experience management, human resource management, event planning and organizing, communication studies, computer literacy, entrepreneurship, occupational health and safety, environmental impacts assessment, introduction to the hospitality, marketing, front office management etc….

January 2024 to December 2024 Takoradi Technical University BTech Tourism Management

.Advance training on principles of management, event management, human resource management, health and safety management, thematic geography, marketing and advertising of products, sustainable development, customer service management, etc..

LANGUAGES SPOKEN .

-English {fluent, can read and write}

-Ga {fluent, can read and write}

-Twi {fluent}

-French {functional, can read and write}

SKILLS .

-Excellence communication and interpersonal skills

-Multitasking and organizational abilities

-Strong team player with leadership skills

-proficient in basic computer application

- A good planner

WORKING EXPERIENCE .

.Attachments

-Ghana Education Service {Kpone Katamanso Metropolitan assembly} 2021

- Safari safety {Tema Industrial market} 2022

-Metro Mass Transit Limited {Takoradi}2024

- YKD Enterprise. Worked as the Western Regional sales manager from June 2024 to December 2024.

.National service

-Metro Mass Transit Limited {November 2023 to October 2024}

-Served as an administrative assistance

-Learned transportation Management, logistics and scheduling

-Develop skill in staff management, customer relations, conflict resolution, filing, and problem solving skills

-assisted with record keeping

OTHER EXPERIENCES

- Leonardo Travellers Inn kpone Branch { September 2018 to January 2020}

STRENGHTS .

-Outstanding, communication and customer service skill

-Ability to work under pressure

-Leadership and team management experience

HOBBIES .

-Singing

-Reading

-Travelling

CERTIFICATES

. HND IN Tourism Management-2023

. Occupational Health and Safety -2023

. Bachelor of Technology in Tourism management -2025.

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