Lake Charles Customer Service
Resume:
Dr Katherine Petty
Contact
Lake Charles, LA 70601
*************@*****.***
Objective
I am a versatile professional with experience in hospitality, client relations, marketing, retail, and clinical work. I am adept at problem-solving and excel in team environments. With a strong focus on customer service and attention to detail, I consistently meet individual needs while adhering to protocols. My background includes diverse roles such as concierge services, retail sales, and patient care, and I bring creativity and efficiency to every task. I am eager to leverage my skills and contribute to your organization. Education
SOWELA Tech
Lake Charles, LA
Associate of Nursing Science
2012
McNeese State University
Lake Charles, LA
Bachelor of Fine Arts
2011
St Louis High School
Lake Charles, LA
Graduate Diploma
Key Skills
Proficient with Microsoft Office
Experienced with
telecommunication systems
Money management
Event Promotion
Hospitality
Creative problem solving
Synergistic team member
Experience
November 2022 – present
Caesars Rewards Supervisor and Caesars Services Cashier• Provide concierge and guest services to customers at the hotel and casino. Assist in patron enrollment in the casino membership program, as well as member retention. Marketing and promotion for casino events. • Caesars Horseshoe Lake Charles Hotel & Casino September 2001 – present
Substitute Teacher and Teacher’s aide • Implement lesson plans and exams in teacher absence, as well as mentoring and assisting with instruction in collaboration with faculty. Ensure a positive and engaging learning environment while maintaining classroom management and student discipline. • Calcasieu Parish Public Schools October 2020 – November 2022
Coushatta Rewards Center Customer Service Representative • Promoted the casino membership program and assisted guests in enrollment. Support marketing and promotional activities for casino events. • Coushatta Casino Resort
June 2017 – October 2020
Case Manager and Resident Assistance • Managed three residential homes as Case Manager for 16 residents, documenting activities, coordinating annual IEP meetings, managing finances, and making necessary purchases. Provided one-on-one support to clients living independently, such as scheduling appointments, overseeing medication intake, and assisting with transportation.• CARC: Opportunities for People With Disabilities
August 2012 – June 2017
Certified Nursing Assistant • Responsibilities included providing comprehensive patient care, monitoring and documenting input/output and vital signs, and followed up on physical and occupational therapy routines based on patient requirements. Documented end-of-day reports to ensure continuity of care for the next shift. Assisted with wound care. Worked closely with interdisciplinary health care professionals. • Christus St Patrick’s Hospital
Activities and Achievements
● Board member, Children’s Museum of Southwest Louisiana 2002-2019
● Board of Directors, Rotary Club Lake Charles, LA 2017-2020.
● Board of Southwest Mardi Gras representative for Deja vu du Monde 2003-2017.
● Board Secretary of A+PEL 2002-2003.
● Student Government Association Secretary of Student Art Association 2007-2009.
● Board of Art Associates 1999-2016.
● Member, Daughters of the American Revolution
● Artist, Intaglio Printmaking “K Petty Intaglios” sole proprietor, founded 2007.
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