Customer Service Call Center

Location:

Beaumont, TX

Salary:

12.00 hr

Posted:

May 19, 2025

Contact this candidate

Resume:

JOYCE LEE NEALE

**** ******** **

BEAUMONT, TEXAS 77703

HOME – 409-***-****

E-MAIL – ***********@*****.***

OBJECTIVE

To obtain work utilizing my management, customer service, transcribing, payroll, accounting skills as well as infusing other administrative/clerical work experiences in my home based business. FUNCTIONAL SUMMARY

I have a strong educational and work experience background and am a very hard working dependable person. I have always believed in continuing education and have and will be involved in learning something new as well as always furthering my education whenever possible. I believe that knowledge is the key to a successful career and life.

SUMMARY OF QUALIFICATIONS

Word Processing/Other assignments – Hands on training at Massey Business school with Word Perfect (5.0-5.1), also have experience in office procedures and machines including: 10 key touch/sight, typing (30-55 wpm), bookkeeping, payroll, multi line phones, tax preparation, faxing, resume preparation, copying services, preparing SBA loan packets with proposal, business projections and appointment setting. Data entry, storing and setting up letters on pro type machine, work on multiple monitors/screens while updating various accounts on customers in various systems, sent out letters on past due accounts, upkeep of credit life insurance on all loan accounts, paying off loans on death claims and various other accounts, did doctors dictations on MHMR patients (children and adults), generated travel vouchers, made reservations for special and routine travel, assigned state vehicles, faxed documents for purchase orders on office supplies when needed, kept time reports for payroll, checked customers in/out for appointments, etc. Other Long/Short term assignments – Various other duties included: data entry on double session system, statused incoming appointments, typing proposals for maintenance contracts, taking rental as well as contracted payments from customers, taking payments out of payroll for child support. I also generated job-to-date status reports, weekly work orders for transaction reports, generated (daily, weekly and monthly) work orders on all outgoing and incoming jobs. Typed up contracts for home buyers and for loans, located homes for customers in specific areas and price ranges, filled out financial documents, helped customers get financial counseling when needed, showed homes, set up open houses, attended closings on homes, listed various properties, managed/supervised approximately 2-12 employees/operators at a time in both rental properties and licensed hair salon operators, ordering of merchandise including parts for mobile home maintenance and specialized tools for cutting/styling hair, also ordered chemicals for coloring and perming of all hair types and nationalities on male/female and children, upkeep/maintenance of mobile home park, lot and mobile home rentals, setting and maintaining park rules, eviction notices/filing, payroll, completed work orders in a timely and fashionable manner/ bill payments, etc. EMPLOYMENT

Joyce's Services Rendered – 1999 – present, Beaumont, Tx., Owner

● I offer Customer/Administrative services in tax preparation (including electronic filing, RALS, RTDDS, RTCS), resume preparations, payroll, answering service, in call center experience (3 yrs.), in home call center experiece

● (10 yrs.), typing of all kind including letters and proposals. I offer faxing services (sending and receiving), online FAFSA applications, Certified Notary Public, make up flyers, cards, invitations, prepare SBA loan packets for customers which consists of typing up business proposals, doing business projections, collecting other business information for comparison of customers business in marketplace as well as make appointments with SBA for clients when asked.

CCA (Corrections Corporation of America) – 07/1997- 10/1998, Whiteville, Tn., Correctional/Countroom Officer

● Duties included being countroom/medical relief officer, helped with upkeep of population inmates while logging inmates out on work duty, in/out house medical and chow as well as in cell population on board and in computer. Responsible for generating end of shift reports on third shift for first shift officers and all managers, supervisors and office personnel. My duties also included miscellaneous typing duties, entering and printouts of all disciplinary reports to be handed out to inmates, answer phones, assisted supervisors in any duties that they may have needed pertaining to my job. I also worked as a central control and check point officer when needed.

Bolivar Elementary School – 08/1997 – 10/1998, Bolivar, Tn., Permanent Teachers aid/Sub

● Duties included grading papers, posting grades, helping students with various assignments

(math, reading, writing, science, social studies, etc...), assisted with one special education student as well as did lesson plans and made sure all work was completed by students. I also set up and attended PTA meetings.

U-Haul Center – 11/1996 – 06/1997, Beaumont, Tx., Customer Service Representative

● Duties included taking reservations for moving vehicles, sales, taking monthly storage payments, took credit card and cash payments, complaint adjustor, made daily deposits, open/close of business, set up appointments for hitch installations, made collection calls and sent out past due letters on storage payments.

EDUCATION

Certified Medical Biller – EBS – 05/2003

GED certificate – Adult education Center – 06/1987 Certificate of completion (Beautician licensed operator) – Bee county College

(Kingsville extension)

01/1989 – 01/1990

Word Processing Diploma – Massey Business School – 09/1991 – 03/1992 Business Management Diploma -Massey Business School- 7/1992 Certificate of completion (Real Estate licensed agent) – 06/1994 JOYCE LEE NEALE

REFERENCES

Connie Landry – Friend

3815 Johnstown

Beaumont, Tx. 77703

409-***-**** – hm#

409-***-**** – cell#

Barbara Renae Boone – Linden -Sister

2711 W. Lamar Road

Phoenix, Az. 85017

602-***-**** – hm#

602-***-**** – cell#

Renee Beaumont – Friend