Test Engineer Team Lead

SATHYA.S

No: *B, Nachimuthu Nagar,

Ganapathy, Coimbatore – 641006

Mobile no: 950*******, 740-***-****

Email address: *********@*****.***

OBJECTIVE:

Seeking a position to utilize my skills and develop my abilities to reach unbound heights in areas where innovation and creativity plays a vital role and to service the organization and mankind. I believe in hard and dedicated work. I am capable of handling a team and arranging events. I am a fast learner and well adjustable to new environment.

EDUCATION:

B.A, Hindi, 2008, 70%

B. Com (Commerce, Tax Procedure) - Avinashilingam Deemed University, Coimbatore. 2002-2005, 78% HSC, Shri Baldevas Kikani Vidhyamandir, Coimbatore. 2000- 2002, 81% SSLC, ST.Joseph's Matriculation School, Coimbatore. 1990-2000, 68% TECHNICAL PROFICIENCY:

Operating System : Windows plat form

Scripts : HTML

Database : MS Access

Accounting Package : Tally 6.3

Office tools : MS Office

CAREER HISTORY:

11 months of experience as a Customer support agent for International/retention process at Customer First Services (CFS) Pvt Ltd. for the period of May 2005 to April 2006.

Job responsibility:

• Voice support for AT&T, Verizon, Tata-Indicom customers.

• Clarifying customer queries regarding schemes, offers, billing, instrument services etc. Skills:

• Good negotiation and interpersonal skills.

• Good written and oral communication skills.

• Working knowledge of Microsoft office.

• Ability to converse in multiple languages (English, Hindi, Tamil).

• Cost consciousness.

• Good planning, prioritizing and organizing skills.

• Crop management & Market knowledge

• Market & competitor awareness.

• Results focus.

Process Associate, Helpdesk Manager and Team lead, HR for Eighthills Software Pvt Ltd, Coimbatore from May 2006 to October 2014.

Worked as Team Leader for Help Desk at Eighthills Software Pvt Ltd, Coimbatore since May 2008. Team size – 8

Job responsibility:

• E-Mail support for free online consumer education.

• Q/A testing for newly client developed online courses.

• Q/A testing for URL verifications of the recommended products for the course.

• Training new hires.

• Interaction with Clients.

• Student Admission and Education/Career Counselling. Skilled on:

• Mastery skill level in MS Office, Windows OS, Internet explorer, Outlook

• Good understanding of Ticketing and Remote connect tools.

• Ability to work effectively as a team member.

• Excellent verbal and written communication skills.

• Ability to diffuse volatile situations when distressed or irate customers email for support.

• Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident.

• Able to verify to any email explain the incident, determine the probable cause, and logically take the customer through a step-by-step problem determination procedure, using email support.

• Able to categorize an incident correctly for email tracking and logging purposes.

• Bug Tracking Tool - Bugzilla

• Software Testing

Software Testing

• Project Title # : Innography

• Company Name : EightHills Software Private Limited, Coimbatore, India

• Experience : October 2014 to March 2020

• Team Size : 10

• Designation : Software Manual Test Engineer /Lead

• Management Tool : Test Link 1.9.3

• Bug Tracking Tool : JIRA

Description: Innography delivers a comprehensive, online Intellectual Property Business Intelligence

(IPBI) application that enables companies of all types and sizes to achieve the optimal return on their IP investments. Innography ties everything together by integrating people, processes and perspectives. Its collaboration features provide workflow and project management to coordinate efforts from every perspective. It’s basically a Patent Search project. Software Testing

• Project Title # : Aceable

• Company Name : EightHills Software Private Limited, Coimbatore, India

• Experience : Nov – 2017 to March 2018

• Team Size : 6

• Designation : Software Manual Test Engineer /Lead

• Management Tool : Test Link 1.9.3

• Bug Tracking Tool : JIRA

Description: Aceable is an online service to for driver education. They service students in US across a few states and are expected to grow and expand to serve all 50 states. Since this is driver education they have to conform to the state government rules and regulations so it is important that their products are defect free. The effort can make a significant difference in the quality of their products.

I was also a part of the team, involved in test plan creation, testing, and bug reporting activities. Roles:

• Monitoring the testing process and identifying and logging test failures.

• Testing software to identify and resolve problems as an end users’ perspective.

• In-charge of testing developed software against specified requirements.

• Accurately monitoring and recording results in test documentation.

• Testing full product suite's, identifying problems & resolving them with the development team. Job Responsibility:

• Manage the Test teams effectively.

• Test and report issues using Jira software management tool (an issue tracking system) used by the Innography/Aceable companies.

• Create, execute and update Test cases assigned on product requirements required by Client.

• Initiate the for Test case design and encourage the team to hold review meetings and ensure that the review comments are incorporated.

• During the Testing Cycle, monitor the test progress by constantly assessing the work assigned to each of the resources and re-balance or re-allocate them as required.

• Hold meetings within the test team to make sure everyone is aware of what the other fellow team members are doing.

• Present the timely status & manage.

• Bridge any gaps and differences between the Testing team and the Management in order to form a clean two-way interface channel.

Front Office Management and Personal Assistant for Salona Cotspin Pvt Ltd, Coimbatore from February 2021 to February 2022.

Job responsibilities:

• Management and administration.

• Co-ordinating, organizing, arranging for meetings, travel, and motivating.

• Maintaining records, Client interaction and Online reservation.

• Managing vendors and housekeeper, getting work done through them.

• Reporting to management on day-to-day activities.

• Preparing of incoming/outgoing calls, Clients, and expenses on daily basis was also involved.

• Helpdesk and Delivery Manager for Aptlogix Pvt Ltd, Coimbatore from March 2022 to April 2025.

Job responsibilities:

• Facilitate discussions with Development, Test & Application Support to validate project/release scope.

• Experience managing teams delivering IT implementations and involving multiple software applications.

• Partner with development, test and any other areas needed to deploy the release.

• Assist in identifying and implementing solutions to mitigate project risks using project methodology and tools.

• Prepare, track, and meet project cost, schedule and technical performance targets.

• Review and consult with multiple program teams on plans, schedules and scope of work for specific projects, tracking, handling and reporting on dependencies, issues and risks.

• Focus on continual improvement of the underlying delivery capability and efficiency.

• Operational Excellence – Delivers a variety of projects, often of medium to high complexity, on- time, within budget and with high quality.

• Resource scheduling – arranges back-ups, manages overtime and absence.

• Monitoring of service levels and service delivery.

• Confirming that all deliverables meet quality standards. PERSONAL DETAILS:

Husband Name : G.Madhu Ranjan

Date of birth : 30th June, 1988

Sex : Female

Nationality : Indian

Languages known : Hindi, English, Tamil

Permanent address :92, Samiyar new street no: 1 fort, Coimbatore – 641001 Contact Nos : 950*******, 740-***-****

I hereby assure that the above-furnished information is true to the best of my knowledge and belief. PLACE: COIMBATORE

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