Customer Service Data Privacy

Sara J. Zweber

Burnsville, MN 612-***-**** **********@*****.***

Professional Summery

Experienced and results-driven customer service professional with a proven ability to provide high-quality support in fast-paced, customer-focused environments. Skilled in conflict resolution, problem solving, and clear communication, with a strong commitment to delivering positive customer experiences. Proficient in Microsoft Office, Google Workspace, and various CRM tools, with a solid understanding of data privacy and compliance standards. Recognized for professionalism, empathy, and the ability to remain calm under pressure. A reliable team player with a track record of exceeding performance goals and fostering customer loyalty.

Skills

oCustomer Care & Support

oCharting & Data Management

oConflict Resolution & Problem Solving

oTime Management & Goal Setting

oMicrosoft Office & Google Workspace

oMoney Handling and Inventory Management

oHIPAA Compliance & Data Privacy

oProject Management and Coordination

oDocumentation and Reporting

oCoaching and Mentoring

Professional Experience

Customer Service Representative

oTeleperformance, Remote, August 2024-Present

Front-End Worker

oSavers, June 2016-June 2017

Deli worker

oCUB Foods, June 2014-June 2016

Education

High School Diploma

oFarmington Sr. High School, Farmington, MN

Certifications & Training

Driver’s License

AHT Training (Abusive Head Trauma)

CPR and First Aid Training

Medication Administration

Life, Health, and Accident Producer License

Crisis Intervention Training

Physical Interventions

Workplace Ethics

Anti-Money Laundering

References

Jade Johnson

oSupervisor, Zumbro House

oCell: 612-***-****

Ethan Hirn

oSupervisor, Pinnacle Services

oCell: 763-***-****

Megan Rea

oDSP, Options Residential

oCell: 763-***-****

Contact this candidate