Store Leader Customer Service
Resume:
Ma. Liza D.
Briones
Retail Store Leader
Blk. 27 Lot 25 Grande St.
Valle Alegre, Brgy. Bubuyan,
Calamba City, Laguna
***********@*****.***
SUMMARY
Strong team leader who
leads a store that excels in
building teams through
resource development. I am
a person who enjoys a
challenge and is committed
to make a success of
anything I undertake. I am
hardworking, ambitious and I
understand the value of
teamwork. With my expertise,
I can provide a high level of
customer satisfaction. All of
these is my assurance to hit
the company sales target
and make company grow. I
am proud that in my present
job, the company wouldn’t
hesitate to promote me from
store crew to shift leader to
store leader because of my
performance.
SKILLS
Sales
Creative Problem Solving
Competitive Analysis
Target Achievement
WORK EXPERIENCE
• Store Leader 2018 – present
• Shift Leader – 2016 – 2018
• Store Crew – December 2015 – June 2016
Alfametro Marketing Inc. ALFAMART
December 2015 – present
• Managed associate, inventory and sales
• Managed over all in store problem and ensuring store does well.
• Ensuring that the store meet the company’s target.
• Can create purchase requisition for items low in stocks.
• Engage and assist customer directly and over the phone, utilize POS machine and work customer service desk as needed.
• Maintain high standard of professionalism customer service quality and cleanliness.
• Monitor sales target through respective team ensuring they are always front of mind.
• Can do cashiering, balancing manpower per shift.
• Can receive deliveries from different suppliers.
• Can clean and check items and separate the good stock to bad stock.
• Cashier
SM Supermarket Santa Rosa, Laguna
June 12, 2015 – November 5, 2015
• Process sales transactions in cash/credit cards/ debit, Senior
/ PWD discount.
• Calculate the cost of products or services.
• Maintain adequate change denomination in the cash drawer.
• Reconcile cash drawer and sales receipt.
• Handle customer complaints.
• Answer customer questions about products and services.
• Maintain a clean and tidy check-out area.
10
10
10
10
• Cashier
Citistore Inc. (Uno Factory Outlet)
November 21, 2014 – April 21, 2015
• Receive payment through cash, debit, credit card
• Reconcile sales and receipts.
• Cashier
Merriam Webster Bookstore
May 2012 – January 2013
• Receive payments through cash, debit, credit card
• Handle monitoring transaction
• Reconcile sales and receipts.
• Salesclerk
BNY Jeans
December 2011 (seasonal)
• Promote sales by assisting customer and offering suggestion.
• Can handle customer complain
• Stay informed of store policies, procedure and promotion.
Contact this candidate