Data Entry Customer Support
Resume:
DAVINA SANDERS
***********@*****.***
Chicago, Illinois 60649
PROFESSIONAL SUMMARY
Energetic, goal-driven customer
service specialist, with 5+ years of
experience across a wide range of
industries. Highly skilled in
customer support, problem
solving, and data entry. Seeking to
apply skills acquired from
previous employment to promote
the vision of the organization.
SKILLS
Excellent Communication
Interpersonal
Data Entry/Typing
Problem Solving
Time Management
Critical Thinking
Scheduling
Coordination
EXPERIENCE
SCHEDULING COORDINATOR
Jul 2019-Feb 2024
Tyme Global Technologies
Chicago, Illinois
Managed fast paced inbound calls to schedule intake appointment. Oversaw appointment scheduling and calendar maintenance for 20 clinicians.
Registered new patients, verified demographic and insurance information.
Responded to emails, patient portal messages, voicemails, and navigated multiple systems to document call interactions. Handled day-to-day audits of patients accounts to ensure HIPPA privacy law prior to appointment date.
Notified patients of delinquent balances and collected payments.
ORDER ENTRY SPECIALIST
Nov 2016-Jun 2019
Avlon Industries
Melrose Park, Illinois
Engaged with customers via phone, email and chat to provide product information, and process orders.
Prepared order forms by obtaining customer's name, address, billing information, and requested merchandise.
Verified inventory records to determine availability of requested products.
Filed copies of all orders processed and worked closely with internal departments to ensure order accuracy.
Efficiently and independently addressed challenges.
CUSTOMER SERVICE REPRESENTATIVE
Aug 2012-Oct 2016
ATT Mobility LLC
Davenport, Iowa
Answered 60-80 inbound calls to assist customers with various account questions, new customer accounts, upgrades, and payment processing. Built strong customer relationships through active listening and utilized CRM software to manage customer interactions.
Demonstrated effective sales techniques, and guided customers through order processing, refunds, or exchanges.
Quickly and efficiently resolved customer issues.
EDUCATION
HIGH SCHOOL DIPLOMA Jun 2012
South Shore High school, Chicago, Illinois
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