Applied Science Information Security
Resume:
ROBERT L.ENGLAND
*************@*****.***
EDUCATION
June 2012-Mar 2013 Information Security System BA of Applied Science (ITT TECH)
June 09-June2012 Computer Networking Systems Associate of Applied Science (ITT TECH)
Feb 92-May-94 Associate Degree in Electronics and Applied Science (DeVry)
Telecommunication Center Operator Course (US Army)
Electronics Operator and Mechanics Course (US Army)
OBJECTIVE
To obtain a position in Communications or IT that will allow me to expand my knowledge and capabilities in the area as software, hardware, computer operation, troubleshooting and equipment maintenance and repair.
SUMMARY
Over ten years or experience in telecommunications and electronics, with 3-5 years’ experience in Local Area Networks (LAN), Wide Area Networks (WAN), and US Military communications protocols, principles, and structure, Maintained, testing, repairing equipment. Maintain, and operated various electronic communications transmission equipment, devices and circuits for Private Contractor within the US Military Defense Communication System Facilities. In Europe and other countries’, installed, maintained, restored and operated communications systems, encryption/decryption devices, with other associated equipment. Provided technical assistance for restoration of communication networks, work with Digital modulation, voice and within data communication systems. Also worked with Satellite communications equipment in radio relay stations and implemented design characteristics for new incoming circuit. Held a Top Secret, and Secret clearance during those times.
EXPERIENCE
RAYTHEON Present
Nov- 2021
Working as a Test Technician utilizing drawings, schematics, procedures, specifications and other written and verbal instructions to plan, check, install, test and evaluate results on aircraft components and systems. Monitor various data acquisition devices such as, pressure, temperature, flowmeters. Load cells, voltmeters, oscilloscopes, signal generators or spectrum analyzers to aid in test procedures. Use basic computer screens such as data acquisition, data analysis to inventory the information of Units and Modules under test. Assemble and disassemble equipment to test hardware and test systems. Perform periodic maintenance tasks such as cleaning, lubricating fixtures and equipment, adding fluids, and tightening fasteners. Troubleshoot failures on power supply modules using automated test sets, data analysis, visual inspection as well as manual testing. Documented detailed information on status of ongoing work during and after work was completed. All while using the F15 -ANG Power Supply Test Station and Interface Test Adapter at Raytheon.
TJJD
Mar-2019 July -2021
Provides supervision, and direct care for youths in a residential correctional facility. Works to help
Youths to achieve progress in learning, applying methods to identify, and manage reactions to stress,
and trauma an react in a more socially appropriate way. Uses appropriate intervention methods in response to behavioral issues that seeks to aid in learning and correcting behavior.
ABBTECH/IRS
Oct-2017 Nov-2018
Managed IRS inventory of IT equipment, Receive and document inventory also manage documents record Incoming and outgoing inventory. Controlled management of shipments and inventory within warehouse. Use forklift to aid in where to store inventory. Provided technical support on a as needed basis to include hardware, software installation, upgrades and any maintenance for system use.
Federal Aviation Administration May 2017 – Feb 2018
Airway Transportation System Specialists/Electronics System Technician, maintain the safe and efficient operating capacity of the vast and complex network of electronics systems required for the world’s largest air traffic control and navigation system to include install, evaluate, maintain, modify and certify facilities, systems, services and equipment that support the National Airspace System (NAS). Also involves working with surveillance radar, weather, communications, automation, and navigational aid equipment as well as various environmental support facilities and equipment. Assigned to work with communications system and services such as Motorola, ITT, or General Dynamics radios, Radio Communications Link Repeater, Low Density Radio Communication Link Repeater, Small Tower Voice Switch, Enhanced Terminal Voice Switch, Rapid Deployment Voice Switch, Digital Voice Recorder System, Digital Audio Legal Recorder. Additional responsibilities in the environmental, navigational aids, radar or automation fields may also be required.
DELL
April- 2014 Feb-2017
Enterprise Technical Support Sr. Associate within Dell call center, routing customers to their perspective location for services needed. Follow dispatch processors for HDD, PSU, and BATT on Power Edge Servers, and EqualLogic Power Vault Storage Units. Setup services for all types of RAID array when dispatching a HDD, PSU, and BATT for customer using one of many Dells application process. Use E-phone, softphone or hardline phones applications to contact customer for call back service or to rout them within Dell Service for their equipment. Also, as an Enterprise Technical Support Sr. Associate I was responsible for providing Tier 1 diagnostic technical support of servers, storage, networking switches, and routers, newly reported problems, and assign the proper severity. Received incoming customer calls for technical, provide diagnostic technical support for Tier 1 issues, respond to customer technical problems/issues related to hardware, software and networking, Assist the customer by diagnosing problems and providing resolutions for technical and service issues, and escalate more complex customer technical issues to senior level support. Proficient typing skills (40 words per minute), Basic knowledge of client's product line, current industry products and technologies.
Express Staffing
June- 2013 Nov-2013
Work as Computer Repair Technician, refurbishing and repairing computer for a company called Arrow Electronics. Manpower Staffing/Carlton Semiconductor/Care Fusion
April-2013 June-2013
Work as an Electronic Mechanical Assembly Technician that is responsible for building power supplies, RF Generators within Sever Cabinet, Access Control Panel, Interpret electrical wiring diagrams and Schematics. Box builds all types of mechanical boxes for production in other Semiconductor Companies. Care Fusion: I program the Alaris pump Module, and the Gemini Administration sets Module for the Hospital.
Samsung
June-2011 Mar-2012
Responsible for performing functions associated with all manufacturing and /or system operations on wafer. Worked with engineers and manufacturing in the set-up of calibration tasks, system support, preventative maintenance, failure analysis. Documenting/following standard operating procedures, as well as performing rework, and quality testing related to the process and production of memory chips and logic. Uses sophisticated programs to collect and evaluate operating data to conduct in-line adjustments to products, instruments, equipment, or processes.
Robert Half
Dec-2010 Dec- 2010
Work for Robert Half Technology as a tech for Providence Hospital on a month project for bring all the Hospital’s computers up to government standard and protocol.
ITT Tech Intuition
June-2009 May- 2013
Student in Computer Networking System and Information System Security completed with a 3.50
Introduces to PC Technology, Information Technology and Security System. Work in the field of Telecommunication and IT prior to ITT Tech. Study the introduction of Database development, Linux for project completion in Computer Networking, use VM ware program to install Windows Server 2003Ubuntu Linux Server 2008. Installed and Configuring Windows XP, DHCP, DNS, Active Directories, Studied Access Control PKI, Legal Issues for Information Security. Also introduces to Window Platforms, and Applications, Network Security firewalls and VPNs and Auditing IT. GPA 3.5
Arrowhead Global Solutions
Dec- 2008 Feb-2009
Reporting directly to the Manager of SMC, the Communications Engineer provides 24x7x365 Level 1 help desk operational support of the SMC. The Communications Engineer performs customer help desk support, trouble tracking, resolution, and escalation of circuit outages or other trouble reports for the services provided to Arrowhead’s internal and external customers. Provide the most efficient and effective Level 1 customer service support for existing as well as new contracts. Existing contracts include DSTS G, NCS-SETA, DOS circuits and others. Held Secret Clearance at that time.
EMW
Mar-2006 Oct- 2008
Performed the task of imaging workstation and lab-tops either by hand or Ghost imaged Used replacements part of old CPUs to build a CPU for customers as required Responsible for the Tech Refresh of new CPUs for over 1000 customers on Manas Air Base Supported all troubleshooting efforts related to CPU's hardware, and some software problems on Dell desktop and laptop CPU’s. Worked when needed at the helpdesk by going out on calls to repair the CPU on site for the customer. Build a Network system for imaging 30 Dell Desktop CPU with KVM switches and one Ghost imaged CPU and two Cisco switches. Held Secret Clearance at that time.
ITT Systems Joint Node
Oct- 2004 Mar-2006
Worked as a VTC Tech for Joint Node Operation in Afghanistan, and Kabul. Set up VTC’s for soldier to call home and for Military Conferring. Also work as a computer tech, responsible for re-imaging over 10 different types of Lap-tops and desktop computers for all of Bagram Air Base with the use of disks and network for every image. Use the Web sites to download all driver for every type of computer to install after the hard drive was wipe. Top Secret clearance at that time.
26TH ASG (Mannheim, Germany)
2003-July June-2004
Employed as an Electronics Technician, that was responsible for resolving maintenance problems on electronic and electrical video game broads, computer and power supplies throughout the 26TH ASG Kids Zone and Bowling Lanes. Performed work on over 300 different type’s video games, pinball machine, and Monitors. Utilizing only a digital multi-meter to trouble shoot all problems.
MAN-TECH (Heidelberg) OCT 2001-SEPT-2002
Oct-2001 Sept-2002
Responsible for programming KIV-7 for interlock with HUB and site for maintaining the USAREUR VTC network architecture, by providing multipoint VTC capability for secure command control, and common-user requirements. Directly connected facilities to assigned ports on the secure VTC Hub and allowed other VTC facilities to access the line through commercial Integrated Services Digital Network (ISDN) dial-up for the duration of scheduled VTC. As a VTC operator, I provided testing, scheduling and other requirements as needed when using the VTC equipment at the unit location, before holding a schedule VTC. Secret security clearance at that time. Held Secret Clearance at that time.
ITT (Heidelberg DII)
Sept-99 Oct- 2001
Operate and maintain Heidelberg DII in a variety of complex electronic communications equipment, and devices for US Army, Air Force Defense Communication System (DCS). Also serve as the sole provider of critical secure command and control communications service to the US Department of Defense Agencies in Saudi and European Theater in securing National Defense interests. Perform, technical end-to-end testing as a TCF on, US Military Defense Communication Systems command, and control communications circuitry. Maintain the operation status of the system to meet communications requirements; provide quality assurance and quality control; provide alternate routing; provide patching, testing, and direction; provide user education; and provide coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
ITT/SWA (SAUDI ARABIA
Dec-1998 Sept-1999
Transferred to Eskan Village, Saudi Arabia after accomplished shift supervisor in Heidelberg DII to help install, operate, maintained a new DII Communication site. Worked with Local Area Networks, (LAN) Wide Area Networks (WAN), and function an FCO/TCF using US Military communications protocols, principles. Maintained, tested, repaired, wires on main distribution frame and operated various electronic communications transmission equipment, devices and circuits for the US Army Defense Communications System (DCS) in the European Theater. Restored circuits and trunks on IDNX, DPAS, NIPR, and SIPR node with encryption/decryption devices, and associated equipment. Maintained logged on circuits, trunks, and links that helped provided technical assistance to DISA, SATCOM, TCF, and other sites for the restoration and the maintenance for Communications Networks. These include data/voice communications equipment, multiplexers, modems, processors, routers, coaxial and twisted pair cables, fiber optics both vendor-provided and government owned). Held Secret Clearance at that time.
ITT (Heidelberg)
May-97 Dec-1998
Operates a fixed test facility (GS Level Maintenance) for telecommunications transmission systems and related equipment. Monitors and troubleshoots the physical, data link, network, and transport equipment for strategic, and tactical Communications-Computer Systems including connectivity to local and wide area networks, end-to-end telecommunications and circuit switching systems, long-haul transmission, and the global information grid. Performs, coordinates, and supervises their retrograde, configuration, operation, restoration, and improvements. Analyzes their capabilities and performance, identifies problems, and takes corrective action. As technical specialist responsible for the monitoring, operating and managing, troubleshooting and restoring to service any of the components comprising the DISN or DRSN networks Maintain a cost avoidance program through Go/No-Go Testing and conducts trend analysis for contract problem solving. Fabricates cable assemblies; performs annual control facility maintenance and quality control. Ran diagnostics operation adjusting technical control units and telecommunication transmission equipment to include but not limited to Promina consoles (400/800), asynchronous Transfer mode (ATM) switching equipment, fiber optic modems and wide band radio equipment. Coordinate with circuit-supplier facilities on circuit interruptions, frequency changes, frequency checks, circuit restoration, equipment performance test, and similar technical functions. Report immediately all circuit outages including those attributed to in-station difficulties to the commercial circuit suppliers or to the Defense Communications System Coordinated with superior on designs, configurations, operation, restoration, and improvements for circuits/trunks traversing the TCF Facilities throughout the Southwest Asia Area of responsibility. Conduct on the job training for lesser qualified controllers. Also analyzes test and acceptance data to repairs of DCS circuits that have failed to meet the US Military installation specifications through systematic troubleshooting. Used conditioning equipment for checking and modifying signal flow when testing with other sites. Held Secret Clearance at that time. Tech Control Facility
AAFES (Heidelberg
Dec-1995 Feb-1997
Performed duty as an Accounting Technician in the Cashier Cage, by keeping track of money received from customer in cashier box. Responsible for items such as fuel coupon, meal coupon for school, money orders, checks and check cashing, also credit cards payments. Used the (DPP Program), or Star Program to help customer with payment, start a new account, check status of customer’s account already on file. Maintain all change of fund on worksheet for end of duty day. Stayed current with any changes to regulations, policies, and program and updated all customer file in DPP account during the duty day. Train over 6 other employees as Accounting Technician in the Cashier Cage, after one year took on the responsibility as Manger in Bosnia at camp Demi and supervised 4 other employees. As the Manger I was responsible for all ordering of the store’s product, employee’s timecard, reports, nightly safe drops, checking cashier’s cash drawer at the beginning of the duty day and the end.
U.S TREASURY DEPARTMENT (Denver, Colorado)
Mar-1995 Nov-1995
As a Blank Press Operator, loading strips of metal into press machine for production to process nickel, dimes, quarter, half-dollar, and dollar from a coil of metal, which was fed through the blanking press that puncher out the round discs called blanks. Removed all webbing to be shredded and recycled. Obtained a magnifying glass to spot-check each batch of new coins after they have been stamped with the designs, and inscriptions.
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