Back End Non Voice

RESUME

S. Hemanth kumar

No.***, kamarajar salai, kodungaiyur, Chennai 118

Mobile: 824-***-****

Email Id: ******************@*****.***

CAREER PROFILE:

A highly dynamic, organized and skilled assistant processing officer with diverse knowledge of operating investor’s bank accounts and process.,Taking various initiatives for increasing customer penetration for sales, - Managing customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Seeking a position as more highly utilize my skills and experience in a renowned organization

JOB EXPERIENCE:

Name of Organization Designation Date of Joining & Date of Experience in number of

Relieving months

CAMS

HDFC

BAJAJ FINSERV

Assistant processing officer (Back end

operations)

Cluster Head

Secretary (Back end

Operation)

SLA MANAGER

04.06.2019 – 17.12.2021

11-01-2022- 21-09-2023

23-09-2023-Present

26

20

17

WORK SUMMARY:

CAMS (04.06.2019 – 17.12.2021)

•SBI Mutual Fund Authorization

•Checking & Verifying the Customers Kyc Details & Processing

•If any Error Occurs in Sip Form On Customer Account Number, Ifsc Code & Micr code Will move to NIGO

HDFC (11-01-2022- 21-09-2023)

•Organizing Teams Call for Cluster Head Daily Morning Sharp 9.30 Am with Branch Managers

•Getting Revert from Branches If any data Needed to Cluster Head

•Publishing MIS Excel to Branches on their Targets & Achievements to Focus on respective Product

•Collecting Business data on Daily Basis from Branches & Submit to Cluster Head

BAJAJ FINSERV (23-09-2023-Present)

Managing E2E Operational work @ contact center

Managing & Training callers

Monitor APR ( Talk time, AHT ) of agents

Driving cross cell from CC

Managing attrition within team

Preparing MIS, Dashboards of day to day operation

EDUCATIONAL SUMMARY:

•Higher Secondary at Padma Prakash higher secondary school,kodungaiyur

•Bachelor of commerce in Computer application at Thiruthangaal nadar college Arts and Science,selavoyal 2019.

ADDITIONAL QUALIFICATION:

•M.S. OFFICE,M.S.Excel,Typewriting English

•VlookUp, HlookUp

LANGUAGES KNOWN: -

•English, Tamil & Telegu (Oral&Written Skill)

EXTRA CURRICULAR ACTIVITIES:

•Participants in Cricket

PERSONAL DETAILS:

Father Name : S.Santhosh kumar

Date of Birth : 16.06.1999

Age : 23

Gender : Male

Nationality : Indian

Declaration

I hereby declare that all the information given above are true and correct to the best of my knowledge and belief.

Place: Chennai

Date:

Signature

(S.Hemanth kumar)

Contact this candidate