Business Analytics Degree, lots of time in call/service industry

AARON MCGRAIL

My LinkedIn 980-***-**** *************@*****.***

A hard-working professional with experience in the restaurant industry and a university call center. I am reliable in a team environment to form solutions and solve problems. I am adaptable and cool when dealing with all clients and customers, helping them feel comfortable, understood, and served.

EDUCATION

Grand Canyon University

Bachelor of Science in Business Analytics

Phoenix, Arizona

April 2025

•Relevant Coursework: Data Mining, IT Project Management, Advanced Business Analytics, Business Finance

•The Rev. William K. Adams Memorial Scholarship: Awarded to a student in Salisbury, North Carolina who displayed great service and outstanding citizenship in their community.

WORK EXPERIENCE

Grand Canyon Education

Junior Counselor

Phoenix, Arizona

January 2025 – April 2025

•Managed high call volumes while providing exceptional customer support and maintaining professional composure

•Mastered multiple software systems for seamless navigation during calls, improving efficiency and dials per hour

•Encouraged and walked students through Grand Canyon University's application and admissions process

•Answered potential students’ questions and concerns and offering applicable resources

•Experience with Microsoft 365, Microsoft Teams, and CRM technology

Go Burrito Salisbury, North Carolina

Crew Member May 2024 – September 2024

•Provided friendly and attentive front-of-house service, taking orders, handling payments, and ensuring customer satisfaction

Chipotle Mexican Grill Salisbury, North Carolina

Restaurant Team Member May 2022 – September 2023

•Worked as a cashier, focusing on building rapport with regular guests and kept things clean, safe, and efficient during busy hours

Subway Salisbury, North Carolina

Restaurant Team Member August 2021 – December 2021

•Operated the store with a small team of two-three, managing food prep, order fulfillment, cleaning, customer service, and closing with minimal supervision

CIVIC ENGAGEMENT

Boy Scouts of America St. John’s Lutheran Church

Member/Leader 2009 - 2022

•Achieved the highest ranking (Eagle Scout Rank) in Scouting, recognizing leadership, service, and potential development

•Fully funded, led, and completed the restoration of a memorial area on St. John’s Lutheran Church’s campground

•Earned 41 merit badges in diverse disciplines like citizenship, communication, and emergency preparedness

•Volunteered at local food ministries, through church beneficiary, and in local city

•Served as a Troop Guide, teaching upcoming 5th grade scouts fundamental leadership and outdoor skills, and acclimating them during their transition from Cub to Boy Scouts

CHURCH Where

Volunteer Position How long?

-What did you do specifically

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